Utility Billing & Customer Support Specialist

Ipro Networks Pte. Ltd.; Davenport (IA); On-site; USD 29,000 - 32,000; Full time

Job summary

IntelliPro is seeking a detail-oriented Customer Service/Billing Specialist in Davenport, IA to support accurate and timely utility billing. The role focuses on identifying and resolving billing discrepancies, with duties including data entry, auditing, and process improvement.

The position offers a 06-month engagement with 8:00 AM – 4:30 PM shifts and a pay rate of $21.50/hr on W2. A strong command of Excel and MS Office is required to maintain records and support ad-hoc projects.

Qualifications

• High school diploma or equivalent required; bachelor's degree in business or related field preferred.
• Proficient with the MS Office Suite including Outlook, Word, and Excel.
• Strong analytical and organizational skills with high attention to detail.
• Ability to manage deadlines effectively in a fast-paced environment.

Responsibilities

• Investigate and resolve billing errors utilizing the customer information system (CSS).
• Process billing corrections and adjustments in compliance with company procedures and audit standards.
• Interpret and apply utility tariffs, billing policies, and regulatory practices.
• Research client billing issues as directed.
• Maintain detailed records of billing activities using Excel spreadsheets.
• Contribute to process documentation and suggest updates to billing procedures for operational efficiency.
• Support various ad-hoc billing projects as needed.

Education

High school diploma or equivalent

Tools

MS Office Suite (Outlook, Word, Excel)

Job description

IntelliPro is seeking a detail-oriented Customer Service/Billing Specialist in Davenport, IA to support accurate and timely utility billing. The role focuses on identifying and resolving billing discrepancies, with duties including data entry, auditing, and process improvement.

The position offers a 06-month engagement with 8:00 AM – 4:30 PM shifts and a pay rate of $21.50/hr on W2. A strong command of Excel and MS Office is required to maintain records and support ad-hoc projects.