Account Representative

cityofconroe; Conroe (TX); On-site; USD 193,208 - 275,175; Full time

Job summary

The City of Conroe is seeking a detail-oriented Clerk to handle billing and collection of utility bills. The role involves mailing and receiving payments, data entry of bills, and addressing customer questions and complaints with a focus on accurate record-keeping.

Qualifications include a high school diploma and prior cashier/data entry experience. Strong communication skills and reliability are essential for daily operations in a municipal office.

Qualifications

• High school diploma or equivalent required.
• Previous experience in cashier work and computer data entry required.

Responsibilities

• Bill and collect a large volume of utility bills by mail and in person.
• Data entry of bills and routine inquiry handling.
• Receive complaints from customers and provide assistance as needed.
• Assist with general customer service tasks and related clerical duties.

Skills

Cashier experience

Data entry

Customer service

Communication skills

English literacy

Education

High school diploma or equivalent

Job description

Job Summary

This position is responsible for involving billing and collecting a large volume of utility bills. Work involves mailing and receiving payments for water bills, data entry of bills, receiving complaints from customers, and routine inquiry.

Qualifications

Education and Experience

High school diploma or equivalent required. Any combination of training and experience which provides knowledge, abilities and skills in modern office clerical procedures required. Previous experience in cashier work and computer data entry required.

Special Requirements

Work is repetitive and follows well-defined procedures and the general review of the Utility Billing Supervisor. Attendance is an essential job function.

Knowledge, Skills and Abilities

• Knowledge of computer data entry, filing, ten-key and some accounting skills.
• Knowledge of city and street directions.
• Ability to be alert, pleasant, and have good communication skills.
• Ability to sit, stand, and be confined for long periods of time.
• Ability to read and write in the English language.
• Ability to assist and be concerned with customer service.
• Ability to communicate clearly via radio.
• Ability to bend, stoop and lift as required.
• Ability to communicate effectively with customers and maintain effective working relationships with other employees.

Physical Demands

The work is sedentary and requires the ability to exert up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Additionally, the following physical abilities are required: feeling, fingering, hearing, lifting, mental acuity, repetitive motion, speaking, standing, talking, visual acuity, and walking.

Benefits

The City of Conroe offers great benefits such as medical, dental, vision and life insurance, retirement plan, employee assistance program, paid time off and free membership at the City's pool and recreation center facilities. Starting salary for this position is 20.170 hourly.

The City of Conroe is an Equal Opportunity Employer

Must pass background check and pre-employment substance abuse screening as a condition of employment. A motor vehicle record check and job-related doctor’s physical exam may also be required. Safety-sensitive positions remain subject to random drug and alcohol testing after hire.