Utility Billing Customer Service Clerk II

City of Southlake, Texas; Southlake (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dedicated team at a forward-thinking city, where you'll provide exceptional customer service as a Utility Billing Customer Service Clerk II. This role is vital in ensuring accurate billing and maintaining customer account integrity. If you thrive in a fast-paced environment and are passionate about helping others, this is the perfect opportunity for you. Enjoy competitive pay, comprehensive benefits, and a supportive work culture focused on community enrichment. Be part of a team that values your contributions and empowers you to make a meaningful impact in the lives of residents.

Benefits

Competitive pay

Medical, dental, and vision benefits

Retirement program with City matching

Vacation, Sick, and Holiday pay

City paid Life insurance

Longevity Pay

Tuition Reimbursement

Champions Club Membership Discount

Ongoing training

Employee Assistance Program

Qualifications

• Two years of relevant experience in customer service roles.
• Ability to maintain customer account integrity and billing accuracy.

Responsibilities

• Establish and maintain customer utility accounts.
• Process payments and generate correspondence.
• Support daily operations and account reconciliation.

Skills

Customer Service

Problem-Solving

Clerical Support

Account Management

Education

High School Diploma or equivalent

Job description

Are you passionate about providing exceptional customer service and looking for an opportunity to make a meaningful impact in your community? The City of Southlake Utility Billing Department is seeking a dedicated and service-oriented professional to join our team. If you thrive in a fast-paced environment, enjoy problem-solving, and take pride in helping others, we encourage you to apply and be a vital part of delivering outstanding service to our utility customers.

The City of Southlake is a place where we come together to enrich the quality of life for those who live, work, and play here. We strive to exceed expectations by delivering memorable experiences, world-class services, and a thoughtfully planned, well-maintained City. The Southlake Way inspires us to respectfully deliver excellent services, creating positive and lasting impressions. Learn more about our values here.

Our professionals are the most important resource in our service commitment to our customers. We nurture a progressive environment where challenging, empowered, and purposeful work is celebrated.

The Utility Billing Customer Service Clerk II provides clerical, technical, and financial support within the Southlake Water Utilities division. This position ensures accurate billing, excellent customer service, and maintains customer account integrity through interactions with the public and staff. Responsibilities include establishing and maintaining customer utility accounts, processing payments, generating correspondence, and ensuring billing accuracy. The role also supports daily operations, including clerical tasks and account reconciliation for residential and commercial accounts.

To view the complete job description, please click here.

• Competitive pay and exceptional medical, dental, and vision benefits
• Retirement program (TMRS) with City matching 2:1
• Vacation, Sick, and Holiday pay
• City paid LTD, AD&D, and Life insurance
• Longevity Pay
• Tuition Reimbursement
• Champions Club Membership Discount (resident rate)
• Ongoing training
• City-provided certifications
• Employee Assistance Program
• Early pay access through UKG Wallet

• High School Diploma or equivalent
• Two years of relevant experience
• Work for the greater good of the City and live the values daily
• Serve graciously those who live, work, and play here
• Be a good steward of City resources and empowered to make decisions aligned with the City's strategy
• Anticipate customer needs and relentlessly pursue solutions
• Take pride in your work; it's your community!
• Be warm, sincere, and listen with empathy
• Own the experience and make each moment memorable