Utility Billing Customer Service Clerk II

City of Southlake; Southlake (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Utility Billing Customer Service Clerk II to join their team. This role is essential for ensuring accurate billing and providing exceptional service to utility customers. You will engage with the community, manage customer accounts, and resolve inquiries, all while contributing to a positive experience for residents and businesses. If you are passionate about customer service and eager to make a difference in your community, this position offers a rewarding opportunity to thrive in a supportive environment with a focus on excellence and integrity.

Benefits

Competitive pay

Medical, dental, and vision benefits

Retirement program with City matching

Vacation, Sick, and Holiday pay

Tuition Reimbursement

Employee Assistance Program

City paid Life insurance

Ongoing training

Champions Club Membership Discount

Early pay access through UKG Wallet

Qualifications

• Two years of relevant experience in customer service roles.
• Ability to manage customer accounts and billing accurately.

Responsibilities

• Provide excellent customer service and handle inquiries regarding utility billing.
• Establish and maintain customer utility accounts and process payments.

Skills

Customer Service

Problem-Solving

Clerical Support

Account Management

Education

High School Diploma or equivalent

Job description

Are you passionate about providing exceptional customer service and looking for an opportunity to make a meaningful impact in your community? The City of Southlake Utility Billing Department is seeking a dedicated and service-oriented professional to join our team. If you thrive in a fast-paced environment, enjoy problem-solving, and take pride in helping others, we encourage you to apply and be a vital part of delivering outstanding service to our utility customers.

The City of Southlake is a place where we come together to enrich the quality of life for those who live, work, and play here. We strive to exceed expectations by delivering memorable experiences, world-class services, and a thoughtfully planned, well-maintained City. The Southlake Way inspires us to respectfully deliver excellent services, creating positive and lasting impressions. Learn more about our valueshere.Our professionals are the most important resource in our service commitment to our customers. We nurture a progressive environment where challenging, empowered, and purposeful work is celebrated.

The Utility Billing Customer Service Clerk II provides a variety of clerical, technical, and financial support functions within the Southlake Water Utilities division. This position plays a critical role in ensuring accurate billing, providing excellent customer service, and maintaining the integrity of customer account records through direct interactions with the public and internal staff. This role focuses on delivering excellent customer service and handling customer inquiries regarding utility billing and account management. The position requires frequent interaction with both internal and external customers via telephone, email, mail, and in-person communications. This role is responsible for establishing and maintaining customer utility accounts, processing payments, generating correspondence, and ensuring the accuracy of billing and account data. The Utility Billing Customer Service Clerk II also assists with daily operations, including clerical support and account reconciliation for both residential and commercial accounts.

To view the complete job description, please click here.

• Competitive pay and exceptional medical, dental, and vision benefits
• Retirement program (TMRS) with City matching 2:1
• Vacation, Sick, and Holiday pay
• City paid LTD, AD&D, and Life insurance
• Longevity Pay
• Tuition Reimbursement
• Champions ClubMembership Discount (resident rate)
• Ongoing training
• City-provided certifications
• Employee Assistance Program
• Early pay access is available through UKG Wallet. Get paid without waiting for your paycheck!

• High SchoolDiplomaor equivalent.
• Two years of relevant experience.
• You work for the greater goodof the City and live the valuesevery day.
• You graciously servethose who live, work, and play here.
• You are a good stewardof City resources and are empoweredto make decisions aligned with the City's strategy.
• You anticipatecustomer needs and relentlessly pursue solutions.
• You take pride in your work. It's your community!
• You arewarm and sincereand listen with empathy.
• You ownthe experience and make each moment memorable.