Utility Billing & Collections Specialist

City of Kalamazoo; Kalamazoo (MI); On-site; USD 38,000 - 50,000; Full time

Job summary

The City of Kalamazoo is seeking a Utility Billing Clerk to provide customer service, handle billing processing, and maintain utility accounts in a fast-paced environment.

The role requires three years of account-keeping experience, a high school diploma with typing and bookkeeping basics, and strong Excel/Word skills. An in-house test with a 70% pass is required to qualify for the position.

Qualifications

• Three years account-keeping experience and a standard high school course including typing and bookkeeping.
• Customer service work.
• Excellent organizational skills.
• Excellent written and oral communication skills.
• Or any combination of training and experience which provides the essential knowledge, skills, and abilities.

Responsibilities

• Resolves billing questions and concerns received in person, via phone, or email.
• Processes new account applications, sets up payment plans.
• Maintains regular schedule of billing and collections.
• Generates and reviews computer reports.
• Updates customer records for service requests.
• Creates and updates cycle records for utility billing, assesses penalties, prepares final bill and collection notices, creates packets for refund checks.
• Operates calculator, computers, office machines.
• Furnishes information to public on a variety of matters relating to accounts maintained.
• Investigates bills to determine service activity.
• Communicates with owners, Realtors, landlords, and governmental officials to report delinquency status.
• Prorates, calculates, and adjusts bills for misread meter readings or billing errors.
• Updates information from completed field work and maintains work records.
• Prepares and sends letters to customers referencing needed water meter and service line maintenance.

Skills

Account-keeping

Customer service

Microsoft Office

Excel

Word

Education

High school diploma

Typing courses

Bookkeeping courses

Tools

Microsoft Office

Excel

Word

Job description

The City of Kalamazoo is seeking a Utility Billing Clerk to provide customer service, handle billing processing, and maintain utility accounts in a fast-paced environment.

The role requires three years of account-keeping experience, a high school diploma with typing and bookkeeping basics, and strong Excel/Word skills. An in-house test with a 70% pass is required to qualify for the position.