Utility Billing Analyst III (CC&B) – Bilingual Preferred

City of Phoenix; Phoenix (AZ); On-site; USD 30,000 - 44,000; Full time

Benefits offered by this job

Traditional pension with employer and

401(a) and 457 plans with employer

Medical plans (HMO/PPO/HSA)

City contribution to Health Plan

Wellness incentive up to $720

Dental, vision, life insurance

Employer paid long-term disability

Free Bus/light rail pass

Tuition reimbursement up to $6,500/yr

Paid time off: holidays, vacation, and

Job summary

City of Phoenix is seeking a detail‑oriented Account Clerk III for the Water Services Department in Phoenix, AZ. You will handle customer service, billing adjustments, and meter read issue resolution within CC&B while maintaining accurate account histories.

The role requires strong analytical abilities, independent work, and excellent written and verbal communication. Bilingual Spanish is preferred and a fast-paced environment experience is valued.

Qualifications

• Three years of bookkeeping and clerical accounting experience, including experience in preparing financial reports.
• Other combinations of experience and education may be substituted.
• Finalists subject to a criminal background check.

Responsibilities

• Provide comprehensive customer service support, including outbound calls to notify customers of high water consumption or billing adjustments.
• Review and resolve meter read exceptions by researching anomalies and verifications.
• Perform a wide range of billing adjustments within the CC&B system.
• Document work thoroughly with clear, concise account notes.
• Apply utility billing policies to ensure proper account handling.

Skills

Analytical abilities

Verbal and written communication

Spanish language (preferred)

Independent work

Tools

Microsoft Excel

Customer Care & Billing (CC&B)

Job description

City of Phoenix is seeking a detail‑oriented Account Clerk III for the Water Services Department in Phoenix, AZ. You will handle customer service, billing adjustments, and meter read issue resolution within CC&B while maintaining accurate account histories.

The role requires strong analytical abilities, independent work, and excellent written and verbal communication. Bilingual Spanish is preferred and a fast-paced environment experience is valued.