Utility Billing Account Clerk III - Water Customer Services

City of Phoenix; Phoenix (AZ); Sur place; USD 30 000 - 44 000; Plein temps

Avantages offerts par ce poste

Traditional pension with employer and

401(a) and 457 plans with employer

Medical plans (HMO/PPO/HSA)

City contribution to Health Plan

Wellness incentive up to $720

Dental, vision, life insurance

Employer paid long-term disability

Free Bus/light rail pass

Tuition reimbursement up to $6,500/yr

Paid time off: holidays, vacation, and

Résumé du poste

City of Phoenix is seeking a detail‑oriented Account Clerk III for the Water Services Department in Phoenix, AZ. You will handle customer service, billing adjustments, and meter read issue resolution within CC&B while maintaining accurate account histories.

The role requires strong analytical abilities, independent work, and excellent written and verbal communication. Bilingual Spanish is preferred and a fast-paced environment experience is valued.

Qualifications

• Three years of bookkeeping and clerical accounting experience, including experience in preparing financial reports.
• Other combinations of experience and education may be substituted.
• Finalists subject to a criminal background check.

Responsabilités

• Provide comprehensive customer service support, including outbound calls to notify customers of high water consumption or billing adjustments.
• Review and resolve meter read exceptions by researching anomalies and verifications.
• Perform a wide range of billing adjustments within the CC&B system.
• Document work thoroughly with clear, concise account notes.
• Apply utility billing policies to ensure proper account handling.

Connaissances

Analytical abilities

Verbal and written communication

Spanish language (preferred)

Independent work

Outils

Microsoft Excel

Customer Care & Billing (CC&B)

Description du poste

About This Position

The City of Phoenix Water Services Department, one of the nation's largest potable water utilities, treats and delivers safe, reliable drinking water to 1.5 million customers across approximately 540 square miles. Phoenix Water Services also manages the sewer collection system and treats wastewater for 2.5 million residents in metropolitan Phoenix.

Key Responsibilities

• Provide comprehensive customer service support, including making outbound calls to notify customers of high water consumption or explain billing adjustments.
• Review and resolve meter read exceptions by researching anomalies, verifying data, and making necessary billing corrections.
• Perform a wide range of billing adjustments within the CC&B system.
• Document work thoroughly by creating clear, concise, and accurate account notes to ensure complete and reliable account histories.
• Apply utility billing policies and procedures to ensure proper and consistent account handling.

Ideal Candidate

The ideal candidate will bring strong analytical abilities, sound judgment, and the ability to work independently while maintaining a high level of accuracy within the Customer Care & Billing (CC&B) system.

They Will Also Demonstrate

• Advanced computer proficiency.
• Excellent verbal and written communication skills.
• The ability to speak, read, and write in Spanish (preferred).
• Comfort working in a fast-paced, high-volume customer service environment.

Salary

Pay Range: $21.44 to $31.68 per hour.

Hiring Range: $21.44 to $28.73 per hour.

Pay Range Explanation

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

Your job classification can be found in eCHRIS > Personal Details under your name, located in the top left section of the page.

The pay grade and classification/unit of your current position may be found by looking up your job title on the job description page.

Benefits

• Traditional pension with employer and employee contributions, click here for more details: Pension Information.
• 401(a) and 457 plans with employer contributions.
• Choice of generous medical HMO, PPO, or HSA/HDHP plans.
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan.
• Wellness incentive of up to $720 annually.
• Dental, vision, and life insurance options.
• Employer paid long-term disability.
• Free Bus/light rail pass.
• Tuition reimbursement program up to $6,500 per year.
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days.
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period.
• Federal Student Loan Forgiveness offered through Savi.

For more details, visit: Unit 003 Benefits

Minimum Qualifications

• Three years of bookkeeping and clerical accounting experience; including experience in preparing financial reports, supplemented by courses in bookkeeping and accounting.
• Other combinations of experience and education that meet the minimum requirements may be substituted.
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• For information regarding pre-screening and driving positions, click here.
• The City job description can be found here.

Preferred Qualifications

The minimum qualifications listed above, plus one or more years of:

• Microsoft Excel.
• Utility billing operations.
• Financial reconciliations.
• Accounts receivable processes.
• Research, auditing, and account investigation.
• Working in a customer service-focused environment.
• Using computerized accounting systems, including Customer Care & Billing (CC&B).
• Reconciling receivable and payable statements, reports, logs, and similar documents.
• Performing detailed data entry in a fast-paced environment and maintaining or auditing accurate records.

Recruitment Dates

Recruitment closes November 03, 2026. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

We are Here to Help

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• If you require assistance at any stage of the application process due to an accessibility issue, please contact the Human Resources Department by phone at [phone] or by text at [phone]. You may also fill out and submit a Reasonable Accommodation Request Form.

Reference

Account Clerk III, JC:01330, ID#63376, 10/28/2026, USM, RG, Benefits:003

Building the Phoenix of tomorrow.

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City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.