Utility Billing & Accounts Clerk

City of Appleton Wisconsin; Appleton (WI); On-site; USD 42,000 - 56,000; Full time

Job summary

City of Appleton Wisconsin in Appleton seeks a qualified clerical accounting specialist to manage meter readings, issue City Service Invoices, and maintain water and stormwater billing rates. The role includes setting up new accounts, sending reminders for past due bills, and handling inquiries with independent judgment within established policies.

The candidate will verify account accuracy, handle adjustments for leaks or incorrect readings, and coordinate the turn-off process for past due

Qualifications

• This position requires thorough experience in responsible accounting, billing services, and customer service work; graduation from high school, three to five years of additional training, or a combination of applicable experience and training.

Responsibilities

• Enters/downloads meter readings and generates accurate City Service Invoices.
• Maintains water, wastewater sewer and stormwater billing rates.
• Sets up new customer accounts.
• Generates reminder notices for past due accounts.
• Reviews Stormwater Utility Service Applications and maintains accountability for all pre-numbered forms.
• Computes and changes stormwater ERUs.
• Verifies accuracy of customer\'s account.
• Checks, verifies, adjusts and/or corrects customer accounts due to leaks, stalls, incorrect readings, bankruptcy filings and payment processing concerns.

Job description

City of Appleton Wisconsin in Appleton seeks a qualified clerical accounting specialist to manage meter readings, issue City Service Invoices, and maintain water and stormwater billing rates. The role includes setting up new accounts, sending reminders for past due bills, and handling inquiries with independent judgment within established policies.

The candidate will verify account accuracy, handle adjustments for leaks or incorrect readings, and coordinate the turn-off process for past due