Utility Clerk - Finance

City of Appleton Wisconsin; Appleton (WI); On-site; USD 42,000 - 56,000; Full time

Job summary

City of Appleton Wisconsin in Appleton seeks a qualified clerical accounting specialist to manage meter readings, issue City Service Invoices, and maintain water and stormwater billing rates. The role includes setting up new accounts, sending reminders for past due bills, and handling inquiries with independent judgment within established policies.

The candidate will verify account accuracy, handle adjustments for leaks or incorrect readings, and coordinate the turn-off process for past due

Qualifications

• This position requires thorough experience in responsible accounting, billing services, and customer service work; graduation from high school, three to five years of additional training, or a combination of applicable experience and training.

Responsibilities

• Enters/downloads meter readings and generates accurate City Service Invoices.
• Maintains water, wastewater sewer and stormwater billing rates.
• Sets up new customer accounts.
• Generates reminder notices for past due accounts.
• Reviews Stormwater Utility Service Applications and maintains accountability for all pre-numbered forms.
• Computes and changes stormwater ERUs.
• Verifies accuracy of customer\'s account.
• Checks, verifies, adjusts and/or corrects customer accounts due to leaks, stalls, incorrect readings, bankruptcy filings and payment processing concerns.

Job description

JOB REQUIREMENTS: Nature of Work

This is a challenging and responsible clerical and accounting position, which involves complex work methods/ problems and investigation of customer billing complaints. Work involves performing a variety of accounting and clerical functions, which requires the exercise of independent judgment in the interpretation of policies and regulations. Work is performed under moderate supervision of the Enterprise Fund Accounting Manager and is reviewed in a general manner on the basis of results obtained and for adherence to established.

Policies And Procedures. Job Functions ESSENTIAL JOB FUNCTIONS

• Enters/downloads meter readings and generates accurate City Service Invoices.
• Maintains water, wastewater sewer and stormwater billing rates.
• Sets up new customer accounts.
• Generates reminder notices for past due accounts.
• Reviews Stormwater Utility Service Applications and maintains accountability for all pre-numbered forms.
• Computes and changes stormwater Equivalent Runoff Units,(ERU's).
• Verifies accuracy of customer's account.
• Checks, verifies, adjusts and/or corrects customer accounts due to leaks, stalls, incorrect readings, bankruptcy filings and payment processing concerns.
• Coordinates turn-off process for past due accounts.
• This includes preparing payment plan documentation and calling customers to inform them of water disconnection.
• Coordinates and prepares annual special assessment tax roll file of past due accounts.
• Generates work orders for stalls, high readings or discrepancies in any meter readings.
• Updates customer comment file for all changes and account adjustments.
• Answer inquiries and complaints pertaining to bills and water usage concerns.
• Works on special projects involving the investigation of discrepancies involving cash receipting and City Service Invoices.
• Communicates with Town of Grand Chute, Town of Menasha, Village of Sherwood and Waverly Sanitary District to insure compliance with Inter-Municipal Agreements.
• Monitors all new accounts to ascertain eligibility credits for residential summer service.
• Maintains regular punctual and predictable attendance, works overtime and extra hours as required.

OTHER JOB FUNCTIONS

• Provides customer service, processes customer receipts.
• Provides telephone and customer service back up for others during lunch and break time and other peak Finance Department service times.
• Reconciles drawer receipts to the cash receipting reports.
• Print and prepares bulk mailings to meet U.S. Post Office requirements for billings and reminder notices.
• Type letters, reports, and other correspondence.
• Assist other clerical staff as necessary.

OTHER EXPERIENCE AND QUALIFICATIONS:

This position requires thorough experience in responsible accounting, billing services, and customer service work; graduation from high school, three to five years of additional training, or a combination of applicable experience and training.