Utility Assistance Case Worker II: Community Impact

Experience Champaign Urbana; Champaign (IL); On-site; USD 52,428,700 - 71,070,384; Full time

Benefits offered by this job

Competitive benefits

Health insurance

Retirement plan

Great work environment

Job summary

Champaign County Regional Planning Commission is seeking a Case Worker II – Utility Assistance to support our Community Services division in Champaign County. The role focuses on determining benefits eligibility to help low-income households maintain utilities and connect clients with services.

Under supervision, you will develop and implement processes for Utility Assistance Programs, assist staff in coverage during absences, and ensure timely delivery of services in line with contracts and

Qualifications

• High School Diploma or GED required.
• Two years of customer services and human services experience required.
• Bachelor’s degree in human services or related field preferred.
• Ability to pass criminal background check.
• Flexible, multi-lingual skills preferred.

Responsibilities

• Determine benefits eligibility to support low-income households.
• Maintain utilities and provide information or referrals.
• Develop and implement processes for Utility Assistance Programs.
• Support staff in absence of Program Manager.
• Ensure delivery of duties per contracts, manuals, and guidelines.

Skills

Customer service

Communication

Data entry

Bilingual / Multi-lingual

Organization

Education

High School Diploma or GED

Bachelor’s degree preferred

Tools

Computer skills

Databases

Spreadsheets

Web-based systems

Job description

Champaign County Regional Planning Commission is seeking a Case Worker II – Utility Assistance to support our Community Services division in Champaign County. The role focuses on determining benefits eligibility to help low-income households maintain utilities and connect clients with services.

Under supervision, you will develop and implement processes for Utility Assistance Programs, assist staff in coverage during absences, and ensure timely delivery of services in line with contracts and