Case Worker II – Utility Assistance & Outreach

Jimmy Jazz; Champaign (IL); On-site; USD 24,412 - 34,769; Full time

Benefits offered by this job

Competitive benefits

Health insurance

Dental insurance

Retirement plan

Great work environment

Job summary

Champaign County Regional Planning Commission is seeking a Case Worker II – Utility Assistance to support the Community Services division in Champaign County. The role focuses on determining benefits eligibility for low-income households to maintain utilities and connect clients with services.

Under supervision, you will develop program processes for Utility Assistance, assist in staff coverage, and ensure delivery of duties in line with contracts and guidelines.

Qualifications

• High School Diploma or GED required.
• Two years of customer services and human services experience is required.
• Bachelor’s degree in human services or related field is preferred.
• Ability to pass criminal background check.
• Valid driver’s license and ability to travel throughout Champaign County to conduct services at outreach sites and home visits.

Responsibilities

• Determine benefits eligibility for Utility Assistance programs to support low-income households.
• Develop program processes for Utility Assistance Programs.
• Support staff and ensure delivery of assigned duties and program services per contracts, manuals, and guidelines.
• Maintain client files and records with accurate documentation and monitoring outcomes.
• Attend outreach sites and home visits as necessary.

Skills

Customer service

Data entry

Communication skills

Time management

Trauma-informed care

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

Databases

Spreadsheets

Job description

Champaign County Regional Planning Commission is seeking a Case Worker II – Utility Assistance to support the Community Services division in Champaign County. The role focuses on determining benefits eligibility for low-income households to maintain utilities and connect clients with services.

Under supervision, you will develop program processes for Utility Assistance, assist in staff coverage, and ensure delivery of duties in line with contracts and guidelines.