Case Worker II - Utility Assistance Programs

Experience Champaign Urbana; Champaign (IL); On-site; USD 52,428,700 - 71,070,384; Full time

Benefits offered by this job

Competitive benefits

Health insurance

Retirement plan

Great work environment

Job summary

Champaign County Regional Planning Commission is seeking a Case Worker II – Utility Assistance to support our Community Services division in Champaign County. The role focuses on determining benefits eligibility to help low-income households maintain utilities and connect clients with services.

Under supervision, you will develop and implement processes for Utility Assistance Programs, assist staff in coverage during absences, and ensure timely delivery of services in line with contracts and

Qualifications

• High School Diploma or GED required.
• Two years of customer services and human services experience required.
• Bachelor’s degree in human services or related field preferred.
• Ability to pass criminal background check.
• Flexible, multi-lingual skills preferred.

Responsibilities

• Determine benefits eligibility to support low-income households.
• Maintain utilities and provide information or referrals.
• Develop and implement processes for Utility Assistance Programs.
• Support staff in absence of Program Manager.
• Ensure delivery of duties per contracts, manuals, and guidelines.

Skills

Customer service

Communication

Data entry

Bilingual / Multi-lingual

Organization

Education

High School Diploma or GED

Bachelor’s degree preferred

Tools

Computer skills

Databases

Spreadsheets

Web-based systems

Job description

• Location 2009 ROUND BARN RD, Champaign, IL, 61821, United States
• Base Pay $21.48 / Hour
• Required Degree High school
• Manage Others No
• Minimum Experience 2 Years

Description

Champaign County Regional Planning Commission is seeking a Case Worker II – Utility Assistance Programs to support our Community Services division. RPC is a people-focused agency made up of over 100 programs designed to generate possibilities for all within our community. A great deal of planning goes into creating opportunities where people can succeed on their own, and RPC is doing that work. From analysis to policy guidance to offering services to our communities, RPC’s people plan for people.

The Case Worker II – Utility Assistance is responsible for determining benefits eligibility to support low-income households in Champaign County to maintain utilities and provide information or referrals to address other identified service needs. With supervision and support of the Program Manager, The Case Worker II – Utility Assistance develops program processes for Utility Assistance Programs. Additionally, the Case Worker II – Utility Assistance supports the Utility Assistance Program staff in the absence of the Program Manager and ensures delivery of assigned duties and program services in accordance with the Agency Vision, Mission, and Values and applicable program contracts, manuals, and guidelines.

Requirements

• High School Diploma or GED Equivalent is required.
• Two years of customer services and human services experience is required.
• Bachelor’s degree in human services or related field is preferred.
• Ability to pass criminal background check.
• Multi-lingual skills preferred
• Valid driver’s license and ability to travel throughout Champaign County as necessary to conduct services at outreach sites and home visits as necessary.
• Ability to develop and implement processes for program service delivery.
• Ability to utilize organizational skills to manage all aspects of a client's case, including tracking activities, updating records and monitoring outcomes. Must manage files and documents and follow recordkeeping requirements.
• Ability to consistently and accurately use basic math skills to determine household income and benefit eligibility according to funder income limits.
• Highly proficient data entry and computer skills and the ability to use and manage computer files, use databases, create spreadsheets and prepare
• Ability to learn the use of web-based systems.
• Knowledge and respect for diverse cultures/lifestyles and problems of poverty in the community.
• Knowledge of trauma-informed care principles.
• Ability to communicate effectively both written and orally.
• Ability to set work priorities and organize effectively to meet deadlines.
• Proficient in English (spelling, punctuation, grammar).
• Ability to attend worksite regularly to perform job duties and responsibilities.
• Computer skills needed to complete case documentation, data entry and timesheets.
• Ability to attend program meetings and/or training as required.
• Ability to work a flexible schedule to accommodate client scheduling needs including periodic early mornings, evenings, and weekends.
• Knowledge of public assistance programs, including eligibility and application process.

Summary

Status: Full-Time/37.5 hours per week
Schedule: 8:00 a.m. – 4:30 p.m., M-F

(Schedule flexibility is necessary to support the goals of the program.)

Starting Hourly Wage: $21.48

Worksite Location: LIHEAP Satellite Office, 2009 Round Barn Rd., Champaign, IL 61866

Competitive benefits, health insurance, dental insurance, retirement, high quality programming and great work environment!

Additional Information

• Job Post Date Jul 30, 2026
• Job Post End Date: Until Filled