Utilities Service Clerk: Billing, Customer Service & Licenses

Midwestcityok; Midwest City (OK); On-site; USD 39,000 - 42,000; Full time

Benefits offered by this job

Benefits included

Job summary

The City of Midwest City is seeking a Utilities Service Clerk in the City Clerk Department. You will handle switchboard duties, process utility payments, provide information to residents, and prepare work orders for new and adjusted accounts.

Responsibilities include billing checks, resolving inquiries, maintaining license/permit files, and assisting with registration programs. Effective communication and basic computer skills are required.

Qualifications

• High school or GED.
• Specialized schooling and/or on the job education in data processing, clerical/administrative, equipment operation, etc., plus 12 to 18 months related experience and/or training. Or equivalent combination of education and experience.
• Must be able to pass clerical and data entry test.
• Must have computer knowledge.
• Basic: 10-Key, Alphanumeric Data Entry, Other, Spreadsheet, Word Processing/Typing

Responsibilities

• Receives all incoming calls to the City and directs them to the proper office, opens and closes switchboard and monitors telephone equipment.
• Opens mail for payment of water bills and checks amount paid against the bill.
• Provides information and service to the public for city services and/or city utility policies.
• Prepares work orders for new accounts, transfers, final bills, address changes, name changes, re-reads and stop service.
• Checks accounts for payment and delayed payment agreements prior to cut-offs.
• Resolves complaints over billing and verifies meter readings with data processing, meter readers and the utilities department.
• Provides information regarding various city licenses and permit requirements and issues according to ordinances.
• Maintains files of permits and licenses and notifies appropriate parties prior to their expiration.
• Monitors sanitation accounts and notifies customers by letter of delinquent payments.
• Issues credit and debit adjustments to customers accounts with approval.
• Receives receipts from the public in payment of water, sewer and sanitation service charges, license fees, construction permits and special fees.
• Provide public records as requested.
• Checks every water account and water consumption of same on monthly basis for validity in the reading of the meter before each account is billed.
• Processes final statement of accounts.
• Reviews all billing records for accuracy.
• Works with the rental property registration program to register properties within the city.
• Keeps records on construction within the city from Community Development to change billing status as necessary.
• May stock supplies and copy paper for use in the department. Perform minor repair on office equipment.
• Perform any other related duties as required or assigned.

Skills

Data entry

Clerical/administrative

Customer service

Computer skills

Attention to detail

Education

High school diploma or GED

Tools

Excel

Word

10-Key

Alphanumeric Data Entry

Spreadsheet

Job description

The City of Midwest City is seeking a Utilities Service Clerk in the City Clerk Department. You will handle switchboard duties, process utility payments, provide information to residents, and prepare work orders for new and adjusted accounts.

Responsibilities include billing checks, resolving inquiries, maintaining license/permit files, and assisting with registration programs. Effective communication and basic computer skills are required.