Utilities Program Coord I (Temporary)

NC Office of State Human Resources; North Carolina; Hybrid; USD 26,000 - 38,000; Full time

Job summary

NC Dept of Commerce - Utilities seeks an administrative support professional to assist the Chief Clerk's office, expediting orders, reserving dockets, and processing filings through the portal and mail. You will handle consumer filings and related orders with a focus on accuracy and efficiency.

The role offers part-time teleworking under the Commerce Teleworking Program, with a pay rate of $23.17 per hour based on education and experience. This temporary position is located in Raleigh, NC.

Qualifications

• Bachelor's degree or an equivalent combination of education and experience.
• Minimum education and experience per class specification.
• Teleworking may be available under Commerce Teleworking Program policies.

Responsibilities

• Provide administrative support for the NC Dept of Commerce - Utilities.
• Expedite orders, reserve dockets, and filings via electronic portal and USPS mail.
• Ensure quality processing of consumer filings (ROPCs, rate increases, memos, orders).
• Teleworking may be available part-time under program policies.

Skills

Excellent customer service skills

Education

Bachelor's degree or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

OneNote

Adobe Acrobat

Job description

About Us

To provide a solid Human Resource management foundation, responsible oversight, and creative solutions through a collaborative approach with all stakeholders to maximize the potential of our greatest asset – OUR EMPLOYEES.

Agency

Office of State Human Resources

Division

Temporary Solutions

Job Classification Title

Program Coordinator I (S)

Grade

NC08

About Us

To provide a solid Human Resource management foundation, responsible oversight, and creative solutions through a collaborative approach with all stakeholders to maximize the potential of our greatest asset – OUR EMPLOYEES.

Description Of Work

This is a temporary position and there are no leave or retirement benefits offered with this position. Temporary employees who work an annual average of 30 or more hours per week may be eligible for health insurance coverage under the High Deductible Health Plan (HDHP). For more information on Health Benefits offered visit www.shpnc.org.

Visitwww.nctemporarysolutions.comfor employment information.

Note: Permanent and time-limited NC State Government employees must separate from their permanent or time-limited position in order to work in a temporary position. All temporary employees are limited to one NC State Government temporary assignment at any time.

Individuals hired into a temporary State job must be fully qualified for the job. OSHR supports the Governor's Job Ready initiative and seeks to expand a temporary skill set to enhance their qualifications for State government and private sector jobs. Exposure to an agency's culture, process, procedures, and potential learning opportunities can provide valuable experience to those who may seek permanent employment with the state.

This temporary position is with NC Dept of Commerce - Utilities, located at 430 N Salisbury Street, Raleigh NC, Wake County 27603.

Job Order Hourly Rate of Pay: $23.17 (Based on education and/or years of relevant work experience reflected on the application).

Details Of The Position

The ideal candidate selected for this temporary role will serve as administrative support for the NC Dept of Commerce - Utilities, by providing great customer service to internal and external parties and all who interact with the Chief Clerk's office. Key duties include, expediting orders, reserving dockets, and filings submitted through the electronic portal and USPS mail while minimizing public-facing errors to the greatest extent possible.

This position will also ensure quality processing of consumer filings for:

• Reports of Proposed Construction (ROPCs) for roof-top solar installations
• Water Reseller Pass-Through Rate Increase Applications
• Public Staff Memorandums
• Commission Orders

Note: This temporary position qualifies for teleworking on a part-time basis as part of the Department of Commerce Teleworking Program. Any teleworking will be under the conditions of the Commerce Teleworking Program Policy, and the employer may end any teleworking arrangement at any time at the employer's sole discretion.

Knowledge Skills And Abilities/Management Preferences

Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The Knowledge, Skills, and Abilities listed within this vacancy announcement will be used only as management preferences and will be used to screen for the most qualified pool of applicants.

• Excellent customer service skills
• Ability to practice effective communication in oral and written form
• Strong analytical and organizational skills
• Proficient in Microsoft Outlook, Word, Excel, PowerPoint, OneNote and Adobe Acrobat

Minimum Education And Experience

Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor's degree from an appropriately accredited institution; or an equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.