Program Coordinator I

State of North Carolina; North Carolina; On-site; USD 39,000 - 49,000; Full time

Benefits offered by this job

12 Annual Paid Holidays and leave

Health Plan (Aetna)

Supplemental Benefits

Retirement plans

WeSave discounts

Public Service Loan Forgiveness

Job summary

The North Carolina Department of Commerce, Division of Employment Security, seeks a Program Coordinator I (S) to determine unemployment insurance eligibility, review claim information, and apply state law to decisions. This full-time role involves analyzing facts, resolving conflicting information, and documenting case files to issue determinations.

The job offers state benefits, health insurance, and retirement; the recruitment range is $39,244 to $48,925, with a 40-hour work week.

Qualifications

• Experience evaluating applications and maintaining detailed records.
• Ability to apply law to facts in a production-oriented environment.
• Strong communication and customer service to obtain information.

Responsibilities

• Determine eligibility for unemployment benefits based on separation reasons.
• Review claim information and investigate conflicting data as needed.
• Document the case file and issue formal eligibility determinations.

Skills

Eligibility determination

Case management

Claims processing

Communication skills

Analytical thinking

Education

Bachelor's degree or equivalent

Job description

Agency

Dept of Commerce

Division

Employment Security

Job Classification Title

Program Coordinator I (S)

Position Number

60078338

Grade

NC08

About Us

The North Carolina Department of Commerce is the state’s lead agency for economic, community and workforce development. The department works with local, regional, national and international organizations to fulfill its mission to improve the economic well‑being and quality of life for all North Carolinians.

The Department connects businesses with the site locations, workforce and infrastructure they need to succeed in one of the nation’s top states for business. We also connect local communities with the grants and funding they need to attract new business and ensure future prosperity.

Description of Work

Employees in this position determine an applicant’s eligibility for unemployment insurance benefits based on the reason the individual separated from their last employer. Employees review and evaluate claim information and, if needed, investigate conflicting information provided by applicants and employers. Employees also ensure that all pertinent information used to evaluate the claim is documented in the case file and apply applicable law to issue formal eligibility determinations at the end to the review. This work requires considerable interpretation of laws and rules and the ability to analyze facts to determine the appropriate course of action.

Knowledge Skills and Abilities/Management Preferences

The posting will close and stop accepting applications at 11:59 pm on the night prior to the closing date posted above.

Recruitment range is $39,244 - $48,925

This is a full-time position (40 hours per week) with State Benefits, including health insurance, as well as retirement.

About the Division of Employment Security

The North Carolina Department of Commerce is the state’s lead agency for economic, community and workforce development. The department works with local, regional, national and international organizations to fulfill its mission to improve the economic well‑being and quality of life for all North Carolinians.

The Division of Employment Security is responsible for the administration of the unemployment insurance program in the state of North Carolina. This program is a federal–state partnership, funded by federal and state unemployment taxes, which employers pay on the wages of their employees. Benefits are paid to eligible workers who lose their job through no fault of their own and are able, available, and actively seeking work.

The Adjudication Unit is responsible for making initial determinations for unemployment claims. Employees in this unit gather and review claim information and use North Carolina’s Employment Security Law to make eligibility determinations regarding an individual’s separation from employment. Employees also make first‑level decisions regarding an individual’s continued eligibility for benefits based on weekly filing requirements.

Knowledge, Skills and Abilities

To receive credit for your work history and credentials, you must provide the information on the application form. Any information omitted from the application form, listed as general statements, or on an attachment will not be considered for qualifying credit. We will not review resumes in lieu of Experience and Education listed on the application (additional statement below under Supplemental and Contact Information).

Applicants who possess the following qualifications may receive management preference:

• Demonstrated experience in eligibility determination, case management, and claims processing, including evaluating applications, maintaining detailed client records, and coordinating services to ensure timely and accurate benefit delivery.
• Strong communication and customer service skills in order to obtain relevant and accurate information from all interested parties in a timely manner.
• The ability to analyze facts, evaluate conflicting information, and correctly apply relevant law to those facts in a production‑oriented environment.

Incentives of NC State Employment:

We value our employees and offer a wide variety of competitive and family‑friendly benefits. Benefits to include:

• 12 Annual Paid Holidays and monthly accrual of vacation and sick leave.
• North Carolina State Health Plan administered by Aetna.
• Supplemental Benefits including Flexible Spending Accounts, Accident Insurance, Cancer & Specified Disease, Critical Illness, Dental, and Vision.
• NC State Retirement (TSERS), 401(k), and 457 savings plans.
• WeSave Employee Discounts.
• Eligibility for the Public Service Loan Forgiveness Program.

Learn more about new hire resources, safety, health, and wellness information, leave options, employee discounts and more by selecting the benefits link.

Information should be provided in the appropriate areas to include all work experience, the beginning and ending dates of jobs worked, education with the graduation date, and certificates/licenses. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

Supplemental and Contact Information :
The North Carolina Department of Commerce is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. Commerce does not provide employment visa sponsorship. Applicants must be legally authorized to work in the United States at the time of hire and throughout employment.

We are committed to reviewing requests for reasonable accommodation at any time during the hiring process and throughout employment. Applicants requesting and receiving an accommodation under the Americans with Disabilities Act (ADA) are eligible to submit paper applications via mail or by fax by the vacancy closing date.

Applicants seeking Veteran’s Preference must attach a DD-214 Form (Certificate of Release or Discharge from Active Duty) to their applications.

Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if they are a current member of the NC National Guard in good standing. If a former member of the NC National Guard who served for at least 6 years and was discharged under honorable conditions, they must attach either a DD256 or NGB 22.

Re-Entry for Formerly Incarcerated Individuals
Our Agency supports the Governor’s Executive Order 303 which seeks to re‑employ individuals that were previously incarcerated. Formerly incarcerated individuals are invited to apply for any vacant Commerce position(s) in which they believe they are qualified.

Please note:This position is subject to a National and International Background Investigation and/or Fingerprinting as required by applicable law.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor’s degree from an appropriately accredited institution; or an equivalent combination of training and experience.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.