Utilities AI-Enabled Growth Strategy Consultant

Accenture PLC; Orlando (FL); On-site; USD 70,000 - 206,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401(k) plan

Paid holidays

Paid time off

Job summary

Accenture Song’s Utilities team seeks a Management Consultant focused on transforming customer service. You will design and implement service strategies, operating models, and roadmaps that balance customer experience, operational efficiency, and financial impact.

You will work cross-functionally with strategy, technology, and client leaders, applying digital engagement, AI and data-driven insights to elevate utility customer experiences across billing, payments, outage management and field

Qualifications

• Minimum of 4 years of Strategy or Management consulting experience focused on helping organizations reimagine customer service, customer support, contact center operations, back-office delivery or digital customer engagement.
• Minimum of 4 years of experience creating & implementing experience design, data‑driven insights, and analytics into service transformation to improve customer outcomes and reduce cost‑to‑serve.
• Minimum of 4 years of deep functional expertise across one or more key customer service domains: customer & field service transformation, customer experience design and journey management, operating model and process redesign, workforce, forecasting, and service model transformation.

Responsibilities

• Assess current-state service performance and define future-state visions.
• Lead implementation of strategic initiatives that drive measurable customer, operational, or financial impact.
• Engage client leaders & stakeholders; facilitate workshops; synthesize insights and build compelling narratives.

Skills

Strategy consulting

Service design

Analytics

Digital engagement

Utilities industry

Education

Bachelor's degree or equivalent

Job description

Accenture Song’s Utilities team seeks a Management Consultant focused on transforming customer service. You will design and implement service strategies, operating models, and roadmaps that balance customer experience, operational efficiency, and financial impact.

You will work cross-functionally with strategy, technology, and client leaders, applying digital engagement, AI and data-driven insights to elevate utility customer experiences across billing, payments, outage management and field