Utilities Customer Support Specialist - Hybrid

Pinellas County Government; United States; Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Remote work up to 2 days/week

Public sector benefits

Job summary

Pinellas County Government’s Utilities contact center is seeking a detail‑oriented representative to handle customer inquiries, apply payments, and perform account research. You will translate complex billing information into clear guidance and maintain accurate account records in a collaborative, service‑oriented environment.

The role supports a hybrid schedule (onsite in Clearwater, FL with up to 2 remote days) and opportunities to assist in investigations and special projects.

Qualifications

• 3 years of experience in administrative matters and customer accounts.
• Associate degree or vocational training with 1 year customer service experience.
• Bachelor's degree with related training or experience.

Responsibilities

• Research, verify, update and ensure accuracy of information in the customer information system.
• Answer customer calls following standards; assist with payments, deferrals, and other account activities.
• Interpret billing information in the customer service system.
• Verify property ownership to ensure proper billing.
• Explain rate schedules clearly for Utilities and other municipalities.
• Maintain contact details for customer accounts; update as needed.
• Assist in investigations and audits to resolve misapplied funds or dormant accounts.
• Process payments via phone and other automated office tasks.
• Prepare reports and handle special projects as required.

Skills

Customer service

Clear communication

Phone support

Problem solving

Education

Associate degree

Bachelor's degree

Job description

Pinellas County Government’s Utilities contact center is seeking a detail‑oriented representative to handle customer inquiries, apply payments, and perform account research. You will translate complex billing information into clear guidance and maintain accurate account records in a collaborative, service‑oriented environment.

The role supports a hybrid schedule (onsite in Clearwater, FL with up to 2 remote days) and opportunities to assist in investigations and special projects.