Event Staff Usher/ Ticket Taker

ASM Global-SMG; Knoxville (TN); On-site; USD 17,000 - 25,000; Part time

Job summary

Legends Global in Knoxville is seeking part-time Event Staff Attendants to support the Knoxville Civic Coliseum and Auditorium. You will assist patrons, scan tickets, and help with day-of-event operations to ensure a smooth experience for guests.

The role emphasizes strong customer service, clear communication, and the ability to stay composed in fast-paced environments, including outdoor settings and loud conditions. Flexible hours are available to fit event schedules.

Qualifications

• Excellent customer service and interpersonal skills.
• Strong problem solving and analytical skills.
• Excellent verbal and written communication skills.
• Ability to adapt to changes, busy environment and unexpected events.
• Must have good organizational skills.
• Must have exceptional interpersonal and telephone skills.
• Experience in customer service preferred.

Responsibilities

• Scan tickets or manually take tickets.
• Operate ticket scanners.
• Secure the property for events.
• Parking cars, directing traffic, and collecting money for parking.
• Assisting patrons to their seats.
• Providing instruction/guidance/assistance to guests as they arrive.
• Provide guests with venue information.
• Effectively and calmly interact with angry or emotional guests and employees.
• Deliver excellent customer service skills and positive attitude when interacting with guests, vendors, & employees.
• Work with Security to ensure that venue spaces are empty of guests and lost items at the conclusion of every event.
• Reports of any event related issues or concerns.
• Always follows all operating policies and procedures.

Skills

Customer service

Communication

Problem solving

Organizational skills

Interpersonal skills

Education

High school diploma or equivalent

Tools

Ticket scanners

Job description

As the world’s leader in privately managed public assembly facilities and producer of live event experiences, Legends Global is the preeminent management and content partner with over 350 venues worldwide. Operating and investing in the world’s most important stadiums, arenas, convention centers, and theaters requires unmatched dedication and the most profound expertise. Through investments in growth, resources, and technology we strive to enhance the experience of our internal Team Members and to continue creating amazing live experiences for the guests that we serve. Legends Global has an excellent and immediate opening for our part-time Event Staff Attendant positions with Legends Global/Knoxville at the Knoxville Civic Coliseum and Auditorium. The Event Staff Attendant reports to the Box Office Manager and is responsible for assisting patrons, scanning tickets, and carrying out other event day tasks. Essential Duties and Responsibilities Include the following. Other duties may be assigned.

Essential Duties and Responsibilities

• Scanning tickets or manually taking tickets
• Operates event-related equipment such as ticket scanners
• Securing the property for events
• Parking cars, directing traffic, and collecting money for parking
• Assisting patrons to their seats
• Providing instruction/guidance/assistance to guests as they arrive
• Provide guests with venue information
• Effectively and calmly interact with angry or emotional guests and employees
• Deliver excellent customer service skills and positive attitude when interacting with guests, vendors, & employees
• Work with Security to ensure that venue spaces are empty of guests and lost items at the conclusion of every event
• Reports of any event related issues or concerns
• Always follows all operating policies and procedures

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent customer service and interpersonal skills
• Strong problem solving and analytical skills
• Excellent verbal and written communication skills
• Ability to adapt to changes in the work environment, managing competing demands, frequent changes, delays, or unexpected events
• Must have good organizational skills
• Must have exceptional interpersonal and telephone skills
• Education and/or Experience: Previous customer service experience preferred

Skills and Abilities

• Manual dexterity for data input of ticketing scanners
• Excellent organizational, planning, advanced oral and written communication skills, and inter-personal skills
• Must be able to meet company standards for a criminal background check

Physical Demands

• Constant standing and walking
• Ability to work extended hours productively in a fast-paced, physically demanding environment
• The position requires work in both indoor and outdoor settings
• Exposure to loud working conditions at times

Note

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Equal Opportunity

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.