Event Staff Usher/ Ticket Taker

Legends Global; Knoxville (TN); On-site; USD 17,000 - 22,000; Part time

Job summary

Legends Global in Knoxville is seeking part-time Event Staff Attendants for the Knoxville Civic Coliseum and Auditorium. You will scan tickets, assist patrons, guide guests to seats, and help with venue operations during events.

The role requires excellent customer service, strong communication, and adaptability to fast-paced settings. Candidates must be able to stand for long periods and work events, including evenings and weekends at the Knoxville venue.

Qualifications

• Excellent customer service and interpersonal skills.
• Excellent verbal and written communication abilities.
• Ability to adapt to changes in events and schedules.
• Strong organizational skills and attention to detail.
• Must meet company standards for a criminal background check.

Responsibilities

• Scan tickets and assist patrons at events.
• Operate ticket scanners and related equipment.
• Help secure venue spaces and direct traffic.
• Assist guests to their seats and provide venue information.
• Report any event issues to management.
• Collaborate with security to ensure spaces are empty after events.

Skills

Excellent customer service

Interpersonal skills

Verbal and written communication

Adaptability

Teamwork

Job description

As the world’s leader in privately managed public assembly facilities and producer of live event experiences, Legends Global is the preeminent management and content partner with over 350 venues worldwide. Operating and investing in the world’s most important stadiums, arenas, convention centers, and theaters requires unmatched dedication and the most profound expertise. Through investments in growth, resources, and technology we strive to enhance the experience of our internal Team Members and to continue creating amazing live experiences for the guests that we serve.

Legends Global has an excellent and immediate opening for our part-time Event Staff Attendant positions with Legends Global/Knoxville at the Knoxville Civic Coliseum and Auditorium. The Event Staff Attendant reports to the Box Office Manager and is responsible for assisting patrons, scanning tickets, and carrying out other event day tasks.

Essential Duties And Responsibilities

• Scanning tickets or manually taking tickets
• Operates event-related equipment such as ticket scanners.
• Securing the property for events
• Parking cars, directing traffic, and collecting money for parking
• Assisting patrons to their seats
• Providing instruction/guidance/assistance to guests as they arrive.
• Provide guests with venue information.
• Effectively and calmly interact with angry or emotional guests and employees.
• Deliver excellent customer service skills and positive attitude when interacting with guests, vendors, & employees.
• Work with Security to ensure that venue spaces are empty of guests and lost items at the conclusion of every event.
• Reports of any event related issues or concerns.
• Always follows all operating policies and procedures.

Qualifications

• Excellent customer service and interpersonal skills
• Strong problem solving and analytical skills.
• Excellent verbal and written communication skills
• Ability to adapt to changes in the work environment, managing competing demands, frequent changes, delays, or unexpected events.
• Must have good organizational skills.
• Must have exceptional interpersonal and telephone skills.

Education and/or Experience

• Previous customer service experience preferred.

Skills And Abilities

• Manual dexterity for data input of ticketing scanners
• Excellent organizational, planning, advanced oral and written communication skills, and inter-personal skills
• Must be able to meet company standards for a criminal background check

Physical Demands

• Constant standing and walking
• Ability to work extended hours productively in a fast-paced, physically demanding environment.
• The position requires work in both indoor and outdoor settings.
• Exposure to loud working conditions at times

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global Knoxville: Knoxville Convention Center 500 Howard Baker Jr. Ave., Knoxville, TN 37915

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.