Usher | Part-Time | CFG Bank Arena

Oak View Group; Baltimore (MD); On-site; USD 25,000 - 29,000; Part time

Benefits offered by this job

401(k) savings plan

401(k) matching

Job summary

Oak View Group, in partnership with CFG Bank Arena in Baltimore, seeks an Usher to deliver world-class customer service and help guests enjoy events. This part-time role pays an hourly rate of $18.50 and offers opportunities to engage with fans in a premier live entertainment environment.

As an Usher, you will perform ticket checks, provide directions, assist guests with accommodations, support crowd management, and uphold safety and accessibility standards throughout the venue.

Qualifications

• Experience in customer-service-based roles preferred.
• Experience in sports/entertainment field preferred.
• Flexible schedule including weekends, nights, and holidays.
• Ability to follow instructions in fast-paced environment.

Responsibilities

• Provide world-class customer service across arena spaces.
• Perform thorough ticket checks and scans; direct guests to seats, concessions, restrooms, and other areas.
• Respond to guest concerns and assist with accommodations.
• Assist with crowd management and safety procedures.
• Follow arena policies and post safety measures.

Skills

Customer service

Event venues

Communication skills

Crowd management

Job description

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

An Usher is a vital member of the arena staff as they are involved in direct contact with the public, providing an exceptional level of world-class customer service. As a representative of CFG Bank Arena, a friendly greeting attached to a smiling face goes a long way in helping our guests enjoy their visit. An usher provides top-notch customer service while interacting with every guest. Our ushers are essential in creating a safe and memorable experience for all guests at CFG Bank Arena. This position is ideal for candidates who want to immerse themselves in an exciting live entertainment environment and create lasting experiences and memories. This role pays an hourly rate of $18.50

Benefits for part-time roles

401(k) savings plan, 401(k) matching

This position will remain open until November 6, 2026.

About The Venue

CFG Bank Arena is a 14,000+ seat, reimagined world-class concert and entertainment venue. A premier destination for fans and artists, CFG Bank Arena showcases over $250MM+ in renovations, including modernized, state-of-the-art acoustics, superior suites and exclusive club levels, premium contemporary seating, reimagined concourses, upscale culinary experiences in food & beverage selections, and more! Located in the heart of Baltimore, the iconic landmark offers guests the ultimate entertainment experience the moment they step foot through its doors. Rich in history, uniting fans with memories old and new, CFG Bank Arena hosts 105+ shows annually, including the hottest artists on the planet. A cornerstone of the City of Baltimore, committed to the community, and redeveloped in the heart of Baltimore. A new era of live entertainment has arrived in Baltimore with the highly anticipated and reimagined CFG Bank Arena.

4 th Highest Grossing Venue in NORTH AMERICA - Billboard Magazine Dec 2025

11 th Highest Grossing Venue WORLDWIDE - Billboard Magazine Dec 2025

Responsibilities

• Provide consistent, world-class customer service throughout all arena spaces, proactively welcoming guests, answering questions, and thanking guests for attending.
• Identify opportunities to create memorable experiences for guests
• Perform thorough ticket checks and scans to ensure valid access into ticketed areas, providing directions to seats, concessions, restrooms, and other arena areas.
• Respond to and/or escalation guest complaints, concerns, and compliments.
• Assist guests with reasonable requests for accommodations, including but not limited to wheelchair escort services.
• Assist with crowd management and seating discrepancies while maintaining clear portals, aisles, and access paths for guests, staff, and emergency services.
• Reports any suspicious activity to supervisors and/or management.
• Monitor assigned areas for guest or building issues.
• Have knowledge of arena layout, emergency exit, policies, and regulations while understanding, retaining, and communicating safety and security measures
• Perform other duties and responsibilities as assigned
• Frequent bending; lifting; exposure to multiple external elements; extensive walking through the building, including walking steps; exposure to loud noises; and standing for long periods of time.
• Adhere to all OVG Policies.

Qualifications

• Previous experience in a customer service-based industry is preferred
• Previous experience within a sports, entertainment, or related field is preferred
• 70% event availability commitment. Event requirements are subject to change with notice
• Must be able to work a flexible schedule, inclusive of weekends, nights, and holidays as required.
• Demonstrated ability to follow instructions and work in a fast-paced environment
• Must have strong verbal and written communication skills.
• Ability to handle stressful situations
• Extensive time spent with moderate to loud noises and e xposure to flashing lights
• Fluctuating temperatures to include hot and cold conditions—external and internal facility exposure
• Frequent bending, standing for long periods of time and walking of the building, including climbing stairs
• Arrive at work in an appropriately furnished uniform, refrain from cellphone use in public spaces while on post, and remain on post until dismissed or relieved.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.