Guest Services Staff | Part-Time | Addition Financial Arena

Oak View Group; Orlando (FL); On-site; USD 19,000 - 23,000; Part time

Benefits offered by this job

401(k) Savings Plan

401(k) matching

Job summary

Oak View Group is seeking part-time Guest Services staff for Addition Financial Arena in Orlando. You will serve as the primary contact for guests, learn venue services, and help ensure a safe, enjoyable environment at events.

The role pays an hourly rate of $15.00 and includes benefits such as a 401(k) savings plan with matching for part-time roles. Must be available for a significant portion of events year-round.

Qualifications

• Experience in customer service is preferred; usher or ticket taker experience is a plus.
• High School Diploma (or GED) preferred.
• Ability to stand for extended periods and work a variety of events, including performances and concerts.

Responsibilities

• Be familiar with ticketing, seating locations, procedures and building policies.
• Maintain control of your assigned sections or area.
• Provide exceptional customer service to all patrons.
• Monitor alcohol consumption and related issues.
• Occasionally assist with breakdown after events.

Skills

Customer service

Ushers/ticket taker experience

Stand for extended periods

Education

High School Diploma or GED

Tools

First aid or CPR certification

Job description

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

Guest Services staff are the primary contact with the guests at the facility. Employees are required to have knowledge of the building and its services and also to provide a safe and enjoyable environment for the guests. Employees will fill ticket taker, usher, guest services, and greeter positions.

This role pays an hourly rate of $15.00.

• Benefits for Part-Time roles: 401(k) Savings Plan, 401(k) matching.

This position will remain open until November 13, 2026.

About The Venue

Addition Financial Arena is a multi-purpose entertainment arena located on the University of Central Florida campus. The arena features up to 10,000 seats and hosts a wide variety of events ranging from nationally renowned artists, family shows, college and professional sporting events, trade shows, and conventions. The Arena is home to the University of Central Florida Knights Men’s and Women’s Basketball, Women’s Volleyball and the Pro Volleyball Federation’s Orlando Valkyries.

Responsibilities

• Be familiar with ticketing, seating locations, procedures and building policies


• Able to handle large groups of guests


• Maintain control of your assigned sections or area


• Anticipate and correct any trouble situations in your area


• Know general building information and locations of various amenities


• Ensure areas are safe for patrons and staff


• Monitor alcohol consumption and related issues


• Provide exceptional customer service to all patrons


• Occasionally assist with breakdown after events


• Perform other duties as assigned

Qualifications

• Previous experience in customer service is preferred. E xperience as an usher or ticket taker is a plus


• High School Diploma (or GED) preferred


• Ability to manage high-stress situations and remain flexible


• Able to stand for extended periods of time


• Able to work a variety of events, including children’s shows, theatre performances, and loud concerts


• Must be friendly, courteous, pleasant, outgoing, and polite with a positive attitude


• Must be able to adhere to all company policies and procedures


• Bilingual skills are a plus


• First aid or CPR trained


• Ability to work holidays (i.e., Thanksgiving, Christmas, Hanukkah, New Year's, Easter, etc.)


• Must be available for at least half of all events occurring each month, year-round

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.