Usher - Theatre at Resorts World

ALPFA Baltimore Chapter; Las Vegas (NV); On-site; USD 2,040,000 - 2,342,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with company match

Job summary

AEG is seeking an Usher at Usher - Theatre at Resorts World in Las Vegas to deliver outstanding guest service and assist guests with seating and directions.

You will scan tickets, greet guests, and help resolve issues while maintaining a professional appearance and composure in a fast-paced environment.

Qualifications

• High School Diploma or its equivalency.
• 0–1 year of related work experience.
• Ability to work in a fast-paced environment.
• Commitment to excellent customer service.
• Maintain a neat, clean and professional appearance in uniform.
• Strong interpersonal and communication skills.
• Good judgment and decision-making ability.
• Availability to work evenings, weekends and holidays.
• Part-time availability.

Responsibilities

• Provide excellent customer service at events and greet guests.
• Direct guests and check tickets at entry and guide to seats.
• Offer directions and information with knowledge of the facility.
• Coordinate with staff and report issues to supervisors.
• Assist guests with accessibility needs per ADA requirements.

Skills

Guest service

Communication

Interpersonal skills

Professional appearance

Education

High School Diploma or equivalent

Job description

The insights provided are generated by AI and may contain inaccuracies. Please independently verify any critical information before relying on it.

Usher - Theatre at Resorts World

The insights provided are generated by AI and may contain inaccuracies. Please independently verify any critical information before relying on it.

Description

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Position Summary

As a member of Guest Services, the Usher is responsible for providing excellent customer service at all events, while providing directions and scanning tickets. The Usher is also responsible for greeting guests, assisting guests with finding their seats, controlling access points, and assisting guests when issues/problems arise.

Essential Functions

• Assist guests with directional and informational inquiries by demonstrating strong knowledge of the facility and event(s).
• Communicate in a professional manner with other building staff, clients, guests, supervisors and corporate staff on important information.
• Work to effectively accommodate guests with disabilities, while complying with facility/event ADA requirements.
• Display a calm and attentive demeanor when rectifying issues with guests.
• Check guest tickets upon entry to the facility/venue or section. Review guest tickets to direct them to the appropriate area.
• Control access points to prevent unauthorized entries.
• Report any activities or behaviors that conflict with facility/event policy or code of conduct to supervisor or Event Manager.

Required Qualifications

• A minimum education level of: High School Diploma or its equivalency
• A minimum of 0-1 years of related work experience
• Able to work efficiently in a fast-paced environment
• Exemplify a strong commitment and willingness to provide excellent customer service
• Maintain a neat, clean and professional appearance (must wear assigned uniform provided by management during all shifts)
• Possess strong interpersonal and communication skills
• Sound judgement; able to make sound decisions
• Available to work evenings, weekends, and holidays
• Available part-time

Pay Scale

$14.81 - $17.00

Bonus

This position is not eligible for a bonus under the current bonus plan requirements.

Benefits

Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

From epic concerts to premier music festivals to heart-stopping sporting events, AEG has been giving the world reason to cheer for more than 20 years. Headquartered in Los Angeles, CA, we are the world’s leading sports and live entertainment company and operate on five continents, entertaining over 160 million guests annually through our worldwide network of more than 300 venues, powerful sports franchises and music brands, integrated entertainment districts and global sponsorship activations. We strive to form a per...