Usher

ASM Global; North Charleston (SC); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading venue management company is seeking a Guest Services Associate for the North Charleston Coliseum. The role involves ensuring guest satisfaction, monitoring safety, and providing assistance during events. Ideal candidates should possess strong communication skills and a commitment to excellent service.

Qualifications

• Ability to work in extreme temperatures and confined areas.
• Ability to interact positively with guests and employees.

Responsibilities

• Handle all guest services and monitor entrances/exits.
• Patrol Front of House areas and ensure safety.
• Assist guests with seating and event information.

Skills

Guest Services

Communication

Customer Service

Tools

Radio Communication Equipment

Job description

This position works all Front of House areas of the North Charleston Coliseum, Convention and Performing Arts Centers (the Facilities). This position also handles all guest services, including services for persons with disabilities.*Take tickets at the entrance of the Facilities.*Seat guests according to ticket numbers and assist guests with all questions or concerns.*Monitor door entrances and exits, keeping unauthorized persons out of restricted areas.*Handle all needs for guests with disabilities including ticketing, entrance/ exiting, seating and overall ADA compliance.*Patrol and maintain Front of House area of the Facilities, ensuring that all areas are clean, safe and secure.*Report incidents and related activities.*Ensures that each Guest attempting to enter the facility has a correct ticket for that event.*Maintains a smooth flow of traffic into facility.*Reads each ticket for correct event, date and time. If incorrect information is noted, directs guest Box Office for assistance or seeks assistance from Supervisor.*Tears or scans tickets quickly and efficiently and in the proper manner, depositing part of the ticket into the drop box and returning the other part to the guest.*Handles minor problems and guest complaints in a calm, professional, courteous and timely manner.*Provides special direction to guests in regard to handicapped seating, procedures for lost and found articles, restroom locations and specific event information as instructed in regard to assigned events.*Monitors assigned areas for accidents and unsafe conditions and reports violations to the appropriate personnel immediately.*Continually check assigned areas before, during and directly after events for damage and lost articles. Take lost articles to Guest Services and report any damages or other safety concerns to Event Supervisor.* ◦Proactively greet guests as they approach seating area, check tickets for access to the seating area, and direct guests to their assigned seats.◦Monitor assigned section throughout the event for unruly guests, accidents and unsafe conditions. Adhere to building safety standards (i.e.: smoking, cameras, food/beverage policies and specific event requirements), Report violations to the appropriate personnel immediately.◦Offer assistance to guests throughout the event, including directions to arena facilities, answering guest questions, and providing other assistance as required.◦Attend event staff meetings, pre-event meetings and training classes to keep up to date on building policies and procedures as required.◦Perform other tasks as assigned◦ Ability to walk freely up and down steps.Ability to speak and understand English.Ability to stand for long periods of time.Ability to work outside the facility (or immediately inside) in extreme hot or cold temperatures or in inclement weather.Ability to work in confined areas, in particular operating passenger and freight elevators.Ability to work in areas of high elevation (above crowd seating areas) within the facility.Ability to work nights, weekends and holidays.Ability to adhere to building policies and event requirements.Ability to interact with fellow employees and the general public in a positive and professional manner.Ability to remain alert and observant in order to prevent accidents, safety problems and illegal entry into the facility.Ability to handle stressful or emergency situations for guest and personal safety.Ability to read and follow verbal and written instruction.Ability to exercise independent judgment in carrying out the duties of the position.Maintains a professional appearance in accordance with department dress codes at all times, to include proper uniform and personal appearance. QUALIFICATIONS: Demonstrated knowledge of guest services. Some knowledge of radio communication equipment. Clean and neat in appearance. Reasonable accommodations will be considered for those with disabilities.

About the company

ASM Global is a venue & event management company based in LA, specializing in managing stadiums, convention centers, theaters, and unique venues.

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