Usher

ArtPride New Jersey; New Brunswick (NJ); On-site; USD 17,000 - 25,000; Part time

Job summary

ArtPride New Jersey Foundation in New Jersey is seeking friendly staff to welcome theatre guests, check tickets, and guide seating. You will respond to inquiries and help maintain a safe, enjoyable experience for all attendees.

This role requires good English communication, a professional appearance, and the ability to handle busy environments. Training includes safety procedures and emergency assistance.

Qualifications

• Must be able to stand for long periods.
• Able to carry up to 40 lbs.
• Able to climb stairs repeatedly.
• Work indoors/outdoors in a fast-paced environment.
• Must communicate effectively in English.
• Proof of eligibility to work in the United States.
• Experience with Two-Way Radios is preferred.

Responsibilities

• Greet and welcome all guests.
• Scan/check tickets to ensure proper entry.
• Direct guests to their seats and correct seating as needed.
• Respond to audience inquiries promptly and professionally.
• Display calm, attentive demeanor when addressing issues.
• Enforce theatre policies regarding safety and procedures.
• Complete pre- and post-performance tasks as directed by management.
• Distribute marketing materials as directed by management.
• Assist guests in emergencies and with ADA needs.

Skills

Customer service

English communication

Interpersonal skills

Professional appearance

Teamwork

Education

High School Diploma

Tools

Two-Way Radios

Job description

Responsible for providing excellent customer service and ensuring a safe, welcoming, and enjoyable experience for all theatre guests.

Duties and Responsibilities

• Greet and welcome all guests
• Scan/check tickets to ensure all guests have a proper ticket
• Direct all guests to their proper seats
• Correct seating mistakes as necessary
• Provide prompt and professional responses to all audience inquiries
• Display a calm and attentive demeanor when rectifying issues with guests
• Display a positive attitude and excellent customer service skills when interacting with guests
• Monitor and enforce State Theatre New Jersey policies regarding procedure and safety are followed
• Perform all pre- and post-performance tasks as directed by management
• Disperse any and all marketing materials as directed by management
• Assist all Guests in the event of an emergency
• Assist guests with ADA needs as necessary

Requirements

• Ability to carry up to 40 lbs. waist high, including up and down stairs is required
• Ability to climb steps repeatedly is required
• Ability to descend/ascend ramps and inclines/declines
• Ability to stand for long periods of time is required
• Work indoors/outdoors in a fast-paced, busy environment, with environmental conditions such as noise, dust, heights, dark/dim/absence of lighting, and smoke. Incumbents must have the ability to bend, stretch, reach, and kneel without restriction
• Must be able to communicate effectively in English, in both written and oral forms
• Must have interpersonal skills to deal effectively with all business contacts
• Maintain a professional, neat and well-groomed appearance, adhering to State Theatre New Jersey standards
• Work varied shifts, including nights, weekends, and holidays
• High School Diploma or equivalent is required
• Proof of eligibility to work in the United States is required
• Experience with Two Way Radios is preferred

ArtPride New Jersey Foundation
432 High Street
Burlington, NJ 08016