user support technician

Blue Valorem Solutions Inc; Scarborough (ME); On-site; USD 42,000 - 49,000; Full time

Job summary

Blue Valorem Solutions Inc. is seeking a diligent User Support Technician to join our on-site team in Scarborough, Ontario. The role offers a permanent full-time position with a starting wage of $37.50 per hour for a 30-hour workweek.

Responsibilities include providing user support, networking access, and documenting issues, while collaborating with teams to improve software and services. English-language proficiency and a College/CEGEP education are required.

Qualifications

• 1 year to less than 2 years of experience in a support role.
• English language requirement.
• College/CEGEP education.

Responsibilities

• Give access to computer networks.
• Report on the performance of computer systems and networks.
• Respond to users experiencing difficulties with computers.
• Consult user guides, technical manuals and other documents to research and implement solutions.
• Provide advice and training to users in response to identified difficulties.
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts.
• Participate in the redesign of applications and other software.
• Provide business systems, network and Internet support to users in response to identified difficulties.
• Provide customer service.

Skills

Customer service

Troubleshooting

IT support

Team player

Education

College/CEGEP

Job description

Job details

user support technician

Posted onAugust 16, 2026 by a licensed third-party for Employer details Blue Valorem Solutions Inc

• Location Scarborough , ON M1S 4L8
• Work location On site
• Salary $ 37.50 HOUR hourly / 30 hours per week
• Terms of employment Permanent employment Full time
• Starts as soon as possible
• vacancies 1 vacancy

Languages

English

Education

• College/CEGEP

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Provide business systems, network and Internet support to users in response to identified difficulties
• Provide customer service

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Attention to detail

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Organized
• Team player
• Ability to multitask

Who can apply for this job?

The employer accepts applications from:

• Canadian citizens and permanent or temporary residents of Canada
• other candidates, with or without a valid Canadian work permit

Advertised until

2026-09-06

Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.

The median wage is the salary of a given occupation where half the workers earn more than that amount, and half earn less. This information is presented on job postings to help job seekers determine how the salary compares to the amount earned by other workers working the same job. Job Bank preferred indicating the median wage, which is less affected by extremely high or low wages, rather than the average wage which is calculated by adding up all the salaries of a group of people and then dividing that total by the number of people.