User Support Specialist - ON-SITE

Sarah Bush Lincoln; Mattoon (IL); On-site; USD 30,000 - 46,000; Full time

Job summary

Sarah Bush Lincoln Health System in Mattoon, IL is seeking a User Support Specialist to install and support PC software and hardware across all divisions. This on-site role supports the Information Systems department and requires a high school diploma.

You will participate in a 24-hour on-call rotation and assist users with technical issues and documentation. Responsibilities include deploying equipment, upgrading software, maintaining logs, and providing professional user support.

Qualifications

• High School Diploma required.

Responsibilities

• Participates in the technical on-call rotation cycle which includes 24-hour availability
• General working knowledge of most systems
• Ability to make correct judgment decisions
• Working knowledge of operational procedures
• Adheres to departmental procedures and standard work processes
• Administers needed changes to procedure manuals and other documentation
• Answers the Information Service Center telephones in a professional and courteous manner
• Deploys equipment, installs or upgrades software, and resolves issues with departmental computer systems, peripherals and software
• Logs all calls in the Information Service Center database
• Provides technical assistance to users and instructs users in proper use and maintenance of personal computers and peripherals
• Reports urgent problems to appropriate staff immediately
• Tracks and identifies recurring problems and takes corrective action
• Works closely with other Information System staff and serves as a technical project resource as assigned

Skills

Technical support

On-site support

Education

High School Diploma

Job description

User Support Specialist - ON-SITE

User Support Specialists install and support the various personal computer software and equipment for all divisions of the Health System. Operates computer equipment and provides personal computer hardware and software support for all divisions of the Health System.

Department: Information Systems

Hours: Full time, 40 hours/week

Shift: 1st

Required: High School Diploma

Pay: Based on experience, starting at $21.62

Responsibilities

• Actively participates in the technical on-call rotation cycle which includes 24-hour availability
• General working knowledge of most systems
• Ability to make correct judgment decisions
• Working knowledge of operational procedures
• Adheres to departmental procedures and standard work processes
• Administers needed changes to procedure manuals and other documentation
• Answers the Information Service Center telephones in a professional and courteous manner
• Deploys equipment, installs or upgrades software, and resolves issues with departmental computer systems, peripherals and software
• Logs all calls in the Information Service Center database
• Provides technical assistance to users and instructs users in proper use and maintenance of personal computers and peripherals
• Reports urgent problems to appropriate staff immediately
• Tracks and identifies recurring problems and takes corrective action
• Works closely with other Information System staff and serves as a technical project resource as assigned

Requirements

• High School (Required)

Compensation

Estimated Compensation Range

$21.62 - $33.51

Pay based on experience