User Support Specialist - ON-SITE

10 Sarah Bush Lincoln Health Center; United States; On-site; USD 30,000 - 45,000; Full time

Job summary

Sarah Bush Lincoln Health Center is seeking a User Support Specialist for an on-site role to install and support PC software and hardware across all divisions of the health system. The position includes 40 hours/week, first shift, with compensation based on experience, starting at $21.62 per hour.

Responsibilities include handling the Information Service Center on-call rotation, deploying equipment, assisting users, logging calls, and contributing to continuous improvement of procedures and

Qualifications

• High School Diploma is required.
• Pay range is based on experience, starting at $21.62 per hour.

Responsibilities

• Actively participates in the technical on-call rotation cycle with 24-hour availability and general knowledge of systems.
• Adheres to departmental procedures and standard work processes.
• Administers changes to procedure manuals and documentation.
• Answers the Information Service Center calls in a professional manner.
• Deploys equipment, installs/upgrades software, and resolves issues with departmental systems, peripherals, and software.
• Logs all calls in the Information Service Center database.
• Provides technical assistance and trains users in proper PC and peripheral use.
• Reports urgent problems to the appropriate staff immediately.
• Identifies recurring problems and takes corrective action.
• Works with Information System staff as a technical project resource.”],
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Job description

User Support Specialist - ON-SITE Job Description

User Support Specialists install and support the various personal computer software and equipment for all divisions of the Health System. Operates computer equipment and provides personal computer hardware and software support for all divisions of the Health System.

Department: Information Systems
Hours: Full time, 40 hours/week
Shift: 1st
Required: High School Diploma
Pay: Based on experience, starting at $21.62

Responsibilities

• Actively participates in the technical on-call rotation cycle which includes 24-hour availability, general working knowledge of most systems, ability to make correct judgment decisions, and working knowledge of operational procedures.


• Adheres to departmental procedures and standard work processes.


• Administers needed changes to procedure manuals and other documentation.


• Answers the Information Service Center telephones in a professional and courteous manner.


• Deploys equipment, installs or upgrades software, and resolves issues with departmental computer systems, peripherals and software.


• Logs all calls in the Information Service Center database.


• Provides technical assistance to users and instructs users in proper use and maintenance of personal computers and peripherals.


• Reports urgent problems to appropriate staff immediately.


• Tracks and identifies recurring problems and takes corrective action.


• Works closely with other Information System staff and serves as a technical project resource as assigned.

Requirements

• High School (Required)


• Compensation Estimated Compensation Range $21.62 - $33.51 Pay based on experience

When you come to work for Sarah Bush Lincoln or Fayette County Hospital Long Term Care, you have our commitment to help make this the best work experience of your life. Career development is available through continuing education and on-site training, so come grow with us! We are striving to be the employer of choice in the area. Employees reap the benefit of our work culture which is steeped in professional and personal development programs. We have developed a solid benefit package to help retain our employees, while providing them opportunities to grow their careers. We support on-site classroom learning programs and internet courses, and we have a generous tuition reimbursement program-- all designed to help staff achieve their goals.