System Technician - PD

01 Salinas Valley Health Medical Center; United States; On-site; USD 55,572 - 69,458; Full time

Job summary

01 Salinas Valley Health Medical Center is seeking a dedicated technical support professional responsible for coordinating a range of IT tasks to maintain operational standards. Key responsibilities include troubleshooting computer issues and ensuring timely completion of technical service schedules.

The ideal candidate should possess a high school diploma or GED, a valid driver’s license, and preferred A+ certification. Compensation ranges from $40.34 to $50.42 per hour based on experience.

Qualifications

• A valid Driver’s license is required.
• A+ Certification preferred.
• At least one year of experience in a computing field or Help Desk.

Responsibilities

• Coordinate and perform technical tasks to support end users.
• Lead efforts to resolve hardware, software, and peripheral issues.
• Monitor work queues to ensure timely completion of tasks.

Skills

Technical support

Problem-solving

Customer service

Education

High school diploma or GED

Tools

Help Desk ticketing systems

Job description

It’s fun to work in a company where people truly BELIEVE in what they’re doing! We’re committed to bringing passion and customer focus to the business.

Responsibilities

• Coordinate and perform a variety of technical tasks to support end users’ computing environment to meet operational standards, including those of Systems Security.
• Lead efforts to respond to, assess, and resolve issues regarding computer hardware, software, and peripheral equipment.
• Monitor work queues and direct work efforts to ensure prioritization and completion in a timely manner.
• Work with project managers and other managers to schedule and complete work needed for projects.
• Lead the work of the Technical Services group and work closely with Network Operations and Systems Security.
• Analyze, review, monitor, and report on the performance of existing and future data systems and applications.
• Troubleshoot computer hardware, software, and peripheral technical issues.
• Perform preventative maintenance of computer systems and peripherals.
• Ensure that technical services schedules are published on time and meet requirements.
• Assist with various asset control and tracking duties.
• Ensure all surplus PC storage devices are processed in accordance with HIPAA and SVMH established procedures.
• Participate as a key contributor and leader in the systems security program to manage endpoint security and user security across the SVMHS enterprise.
• Utilize information recorded in the Help Desk ticketing system to manage and process assigned tickets, closing tasks after completion.
• Create new tickets as needed or directed.
• Maintain updates and create all Help Desk and Technical Services group policies under the direction and guidance of the Chief Information Officer.
• Perform other duties as assigned.

Qualifications

• Education: Position requires a high school diploma or GED.
• Licensure: Valid Driver’s license required.
• A+ Certification preferred.
• Experience: One (1) year of experience in the computing field and/or Help Desk preferred.

Compensation

Hourly rate: $40.34 - $50.42.

Job Specifications

• Union: Non-Affiliated
• Work Shift: Variable
• FTE: 0.0
• Scheduled Hours: 0