User support project manager

Innova Solutions; New York (NY); Remote; USD 60,000 - 80,000; Full time

Job summary

Innova Solutions is seeking a User Support Project Manager for a remote full-time position. The ideal candidate will lead the IT User Support team, ensuring services run smoothly and efficiently. Responsibilities include overseeing projects, managing team performance, and implementing improvements in user support processes. An educational background in information technology and at least 10 years of IT experience are required.

Benefits

Medical & pharmacy coverage

401(k)

Flexible spending account (FSA)

Life Insurance

Employee Assistance Program (EAP)

Qualifications

• 10+ years in IT, with over 5 years as a Project Manager.
• Proficient in IT support products like Epic and Sagitta.
• Strong understanding of IT methodologies like ITIL.

Responsibilities

• Overseeing projects that enhance user support services.
• Managing project plans and monitoring progress.
• Leading and mentoring the IT User Support team.

Skills

Leadership skills

Communication

Project management

Organizational skills

Interpersonal skills

Education

Bachelor's degree in information technology, Business Administration or a related field

Tools

Microsoft Project

Jira

Trello

Job description

Innova Solutions is immediately hiring for a User Support Project Manager Position type: Full-Time Contract Duration: 6-12 months Location: Remote As a User Support Project Manager you will Looking to hire a motivated PM to lead their IT User Support team. The ideal candidate will be responsible for overseeing projects that enhance user support services, ensuring that their IT Support operations run smoothly and efficiently. This role requires strong leadership skills, excellent communication abilities, along with a deep understanding of IT support processes. Bachelors degree at a minimum; Overall 10+ years of experience, including more than 5+ years experience as a PM; Proficient in the Applied Systems or Vertafore products (Epic, Sagitta, BenefitPoint, ImageRight, etc.); Strong understanding of IT support processes/methodologies (e.g. ITIL) Key Responsibilities: Develop, implement, and manage project plans for IT user support initiatives. Define project scope, goals, and deliverables in collaboration with stakeholders. Monitor project progress and adjust plans as necessary to ensure successful completion. Lead and mentor the IT User Support team, fostering a collaborative and high-performance work environment. Assign tasks and responsibilities to team members, ensuring alignment with project goals. Serve as the primary point of contact for stakeholders regarding project status, risks, and issues. Facilitate regular meetings to provide updates and gather feedback from team members and stakeholders. Identify opportunities for process improvements within the IT user support function. Implement best practices and standard operating procedures to enhance service delivery. Maintain comprehensive project documentation for future reference and compliance. Qualifications: Bachelor's degree in information technology, Business Administration, or a related field. Over 10 years of experience in IT, including more than 5 years as a Project Manager specializing in application support and service management. Proficient in the Applied Systems or Vertafore products, such as Epic, Sagitta, BenefitPoint, ImageRight, etc. Strong understanding of IT support processes and methodologies (e.g., ITIL). Excellent organizational and multitasking skills, with the ability to prioritize tasks effectively. Strong leadership and team management skills. Exceptional communication and interpersonal skills. Proficiency in project management tools and software (e.g., Microsoft Project, Jira, Trello). Project Management Professional (PMP) certification is a plus. Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW. Thank you! Haley McGurk Senior Recruiter [e-mail] PAY RANGE AND BENEFITS: Pay Range: $80-$105 Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP). ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields. Recent Recognitions: Named One of America's Best Employers for New Grads by Forbes (2024 Named One of the Best Companies to Work For by U.S. News & World Report (Private Companies List, 2024-2025) One of the Largest IT Staffing Firms in the US - Ranked #3 by Staffing Industry Analysts (SIA, 2024) One of the Largest Staffing Firms in the US - Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics) Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023) One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024) AWS Advanced Tier Services Partner with 100+ certifications Website: https://www.innovasolutions.com/ Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin,sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [e-mail] or [phone]. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b.The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws. Thank You! Team Innova SolutionsApply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjUxOTk5LjEwNDE3QGFjc2ljb3JwY29tcC5hcGxpdHJhay5jb20
Minimum Salary: 80.00
Maximum Salary: 105.00
Salary Unit: Hourly