Project Manager-I

HireTalent; New York (NY); Remote; USD 75,000 - 110,000; Full time

Job summary

A leading company in the digital ordering sector is looking for a Project Manager-I to support merchant onboarding and implementation processes. This role involves managing customer interactions, training merchants on product usage, and collaborating closely with the sales team to enhance merchant satisfaction. Candidates should possess a Bachelor's degree and have 3-5 years of relevant experience.

Qualifications

• 3-5 years of experience in onboarding, implementation, project management, or account management.

Responsibilities

• Manage customer calls, communication, and presentations during onboarding.
• Train merchants on the Online Ordering product and functionalities.
• Drive merchant onboarding and implementation with clear communication.

Skills

Attention to detail

Cross-functional collaboration

Presentation skills

Education

Bachelor's degree

Job description

Job Title: Project Manager-I

Job Location: New York City, San Francisco

Job Duration: 6+ month contract on a W2

Job Responsibilities:

Digital Ordering is ***’s first software-as-a-service business unit, offering services across online ordering, branded mobile apps, loyalty solutions, and more. It enables merchants (restaurants, grocers, retailers, etc.) to reach customers through their own channels. The business is a fast-growing segment within ***, with a significant opportunity to serve merchants across the Americas, helping them grow and improve their operations.

The Platform Implementation Manager (PIM) Team was created to onboard, implement, and support top-priority merchants from day one. The team supports merchants after sign-up through their first weeks live, providing top-tier service and support, focusing on the *** first-party Online Ordering product and features.

About the Role

The Platform Implementation Specialist will own and manage all customer-facing components of onboarding and implementation for Online Ordering merchants. Responsibilities include managing customer calls, communication, presentations, troubleshooting during the first four weeks of the merchant lifecycle, and creating collateral to optimize merchant success.

Key Responsibilities:

• Support sales teams to drive merchant satisfaction and collaborate with Strategy & Operations to improve processes and products.
• Report to the Associate Manager, Strategy & Operations, within the Commerce Platform organization.
• This primarily remote role requires occasional collaboration at corporate hubs.
• Drive merchant onboarding and implementation with clear communication.
• Deliver presentations and handle merchant frustrations professionally.
• Train merchants on ***’s Online Ordering product and functionalities.
• Create training collateral to enhance merchant understanding and product usage.
• Become a product and cross-functional subject matter expert.
• Support sales with implementation challenges.
• Share feedback to improve team workflows and merchant success.
• Achieve results in an evolving environment and contribute to shaping company direction.

Qualifications:

• Bachelor’s degree or equivalent work experience.
• 3-5 years of experience in onboarding, implementation, project management, or account management.
• Attention to detail and ability to complete tasks accurately and timely.
• Successful cross-functional collaboration skills.
• Excellent presentation skills for external and internal audiences.

Why You’ll Love Working at ***

We embrace leadership at all levels, believe in building the future, and prioritize continuous learning. Our team is our strength, and together we aim for greater heights.