User Support Engineer - Flexible Hours | Payments & Apps
MWDN Ltd.
A complete application in a minute
Tailored resume and cover letter, ready to send.
Benefits offered by this job
Job summary
MWDN Ltd. is seeking a passionate User Support Engineer to own the support function for a mobile app-based product. You will handle in-app chat, email and web requests in English, troubleshoot playback and account issues, and assist with payments and refunds while following approved policies.
You will work with AI-assisted tools to improve responses and documentation. Ideal candidates have 4+ years in customer support, are fluent in English, and can manage tickets using Zendesk or Intercom.
Qualifications
- 4+ years in customer support or customer-facing roles.
- Fluent English with clear written and verbal communication.
- Experience handling tickets in Zendesk or Intercom.
- Experience with payments/subscriptions; Paddle/Apple/Google Play familiarity.
Responsibilities
- Handle in-app chat, email and web form requests in English.
- Investigate playback, login and account issues; collect device details.
- Assist with payments, cancellations and refunds per policies.
- Own tickets from categorization to escalation; maintain records.
- Use support tools and AI-assisted workflows; validate responses.
Skills
Tools
Job description
MWDN Ltd. is seeking a passionate User Support Engineer to own the support function for a mobile app-based product. You will handle in-app chat, email and web requests in English, troubleshoot playback and account issues, and assist with payments and refunds while following approved policies.
You will work with AI-assisted tools to improve responses and documentation. Ideal candidates have 4+ years in customer support, are fluent in English, and can manage tickets using Zendesk or Intercom.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
