User Support Coordinator

AR Dept of Human Services; Little Rock (AR); Presencial; USD 48.000 - 60.000; Tempo integral

Resumo da vaga

The Arkansas Department of Human Services is seeking a User Support Coordinator to manage technical support operations, coordinating scheduling, prioritizing requests, and resolving user issues.

You will serve as the primary contact for support requests, track issues in the helpdesk system, assist with staff training, and escalate complex problems to higher-level support to ensure services run smoothly.

Qualificações

• Associate's degree in IT, computer science, or related field (or equivalent work experience).
• Two years of experience in a technical support role, preferably in government or large organizational settings.
• Strong organizational and time management skills.
• Ability to communicate technical information to non-technical users.
• Familiarity with helpdesk ticketing systems and troubleshooting techniques.
• Excellent customer service skills and attention to detail.

Responsabilidades

• Manage technical support operations by coordinating scheduling, prioritizing requests, and resolving user issues.
• Serve as the primary contact for support requests and escalate complex problems when needed.
• Track issues in the helpdesk system and assist with staff training.

Conhecimentos

Organizational skills

Time management

Communication to non-technical users

Customer service

Formação

Associate's degree in IT/CS or related field

Ferramentas

Helpdesk ticketing systems

Descrição da vaga

The User Support Coordinator at the Arkansas Department of Human Services manages technical support operations by coordinating scheduling, prioritizing requests, and resolving user issues. The role serves as the primary contact for support requests, tracks issues in helpdesk systems, assists with staff training, and escalates complex problems to higher-level support. This position supports the Department's mission to serve vulnerable Arkansans by ensuring technical services run smoothly.

Key qualifications:

• Associate's degree in IT, computer science, or related field (or equivalent work experience)
• Two years of experience in a technical support role, preferably in government or large organizational settings
• Strong organizational and time management skills
• Ability to communicate technical information to non-technical users
• Familiarity with helpdesk ticketing systems and troubleshooting techniques
• Excellent customer service skills and attention to detail