User Support Analyst

North Carolina; Raleigh (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a User Support Analyst to join their multi-disciplinary team at a prominent treatment center. This role is vital in providing technology support to staff, ensuring smooth operation of computer systems, and assisting with compliance to security standards. Ideal candidates will possess a strong background in IT, excellent communication skills, and the ability to train others on new technologies. This position offers a meaningful opportunity to impact lives while working in a supportive environment. If you are passionate about technology and helping others, this is the perfect role for you.

Qualifications

• Bachelor's degree in IT or related field with experience in technology support.
• Ability to mentor peers and manage technical projects independently.

Responsibilities

• Provide technology support for staff and manage IDs and passwords.
• Assist with configuration and repair of desktop systems and devices.

Skills

Customer Orientation

Verbal Communication

Written Communication

Project Management

Technology Training

Education

Bachelor's degree in Computer Science

Associate degree in Computer Science

High school diploma or GED

Tools

Desktop Computer Systems

Printers

LAN Applications

Job description

Join to apply for the User Support Analyst role at State of North Carolina

Description of Work

If you are looking for a meaningful career working as part of a multi-disciplinary team that impacts lives, please consider the User Support Analyst position at the Julian F. Keith Alcohol and Drug Abuse Treatment Center (JFK ADATC) in Black Mountain.

Responsibilities

The primary purpose of this position is to provide technology support for the staff across all disciplines of the Julian F. Keith Alcohol and Drug Abuse Treatment Center. The position will be responsible for assisting computer users with managing IDs and passwords and mastering software and applications that are made available via the LAN. This position will also:

• Assist with the proper configuration and repair of desktop computer systems, printers, and other end user devices connected to the JFK Local Area Network.
• Provide training as needed to introduce staff to new technology.
• Assist the facility and staff in complying with the HIPAA Security policies and Security Standards.

Minimum Education And Experience Requirements

• Bachelor’s degree in computer science or an IT related field from an appropriately accredited institution plus one year of experience in the information technology field related to the position’s role; or
• Associate degree in computer science or an IT related field from an appropriately accredited institution and two years of experience in the information technology field related to the position’s role; or
• High school or General Educational Development (GED) diploma and four years of experience in the field of technology related to the position's role; or an equivalent combination of education and experience.

Knowledge, Skills And Abilities / Competencies

• Demonstrates a customer orientation and effectively communicates verbally and in writing.
• Ability to work independently on tasks, develops own work, schedules and monitors progress against defined parameters.
• Ability to manage technical projects involving own work and may lead implementation efforts to completion with minimal supervision.
• Working knowledge and skills from a range of technologies to address work assignments.
• Ability to mentor or train peers and others.

The North Carolina Department of Health and Human Services is an Equal Opportunity Employer.