User Support Analyst

DataStaff, Inc.; Raleigh (NC); On-site; USD 60,000 - 70,000; Full time

Job summary

A leading company is seeking a User Support Analyst for a long-term contract in Raleigh, NC. The position involves providing technical assistance to users, troubleshooting IT issues, maintaining systems, and providing training on new software and technology. This role requires a strong technical background and communication skills, ideally suited for an IT enthusiast ready to assist users effectively.

Benefits

Medical insurance

Vision insurance

401(k)

Paid vacation

Sick leave

Holiday leave

Qualifications

• Minimum 3 years in user support in an IT environment.
• Experience with troubleshooting hardware and software problems.
• Ability to install and configure various operating systems.

Responsibilities

• Provide exceptional technical assistance to end-users.
• Troubleshoot hardware and software problems.
• Manage and resolve support tickets efficiently.

Skills

Diagnose and resolve hardware and software issues

Assist users with technical problems via phone, email, or Microsoft Teams

Perform regular updates and maintenance on computer systems

Install and configure operating system and software applications

Set up and maintain hardware, including computers, printers, and peripherals

Create and update technical documentation and user guides

Track and manage support tickets, ensuring timely resolution

Provide training to users on new systems and software

Escalate complex issues to higher-level support or specialized teams

Education

Associate degree in computer science or an IT related field

High School or General Educational Development (GED) diploma

Job description

DataStaff, Inc. is seeking a User Support Analyst for a long-term contract opportunity with one of our direct clients in Raleigh, NC.

*This position is on-site

Responsibilities:

• Provide exceptional technical assistance to end-users, ensuring their IT-related issues are resolved promptly and efficiently.
• Handling a variety of tasks, including troubleshooting hardware and software problems, and guiding users through system setups.
• Requires strong communication skills to effectively understand and address user concerns, as well as a solid technical background
• Diagnose and resolve hardware, and software issues.
• Assist users with technical problems via phone, email, or Microsoft Teams.
• Perform regular updates and maintenance on computer systems.
• Install and configure operating system and software applications.
• Set up and maintain hardware, including computers, printers, and peripherals.
• Create and update technical documentation and user guides.
• Track and manage support tickets, ensuring timely resolution.
• Provide training to users on new systems and software.
• Escalate complex issues to higher-level support or specialized teams.

Education Qualifications:

• Associate degree in computer science or an IT related field from an appropriately accredited institution and three years of experience in the information technology field related to the position’s role; or
• High School or General Educational Development (GED) diploma and 1-5 years of experience in the information technology field related to the position’s role; or an equivalent combination of education and experience.

Required Skills:

• 3 Years - Diagnose and resolve hardware, and software issues.
• 3 Years - Assist users with technical problems via phone, email, or Microsoft Teams.
• 3 Years - Perform regular updates and maintenance on computer systems.
• 3 Years - Install and configure operating system and software applications.
• 3 Years - Set up and maintain hardware, including computers, printers, and peripherals.
• 3 Years - Create and update technical documentation and user guides.
• 3 Years - Track and manage support tickets, ensuring timely resolution.
• 3 Years - Provide training to users on new systems and software
• 3 Years - Escalate complex issues to higher-level support or specialized teams.
• 3 Years - High School or General Educational Development (GED) diploma and 1-5 years of experience in the information technology field related to the position

This opportunity is available on a corp-to-corp basis or as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Staffing and Recruiting

Referrals increase your chances of interviewing at DataStaff, Inc. by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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