Staff Assistant-Academic Outreach Coordinator

Massachusetts College of Liberal Arts; Clarksburg (MA); On-site; USD 52,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

Retirement Plan

Tuition Benefits

Paid Holidays

Job summary

Massachusetts College of Liberal Arts in North Adams, MA is seeking an Academic Outreach Coordinator to join the Office of Academic Advising & Support. The role focuses on advising, outreach, and retention initiatives, coordinating with students via EAB Navigate and other systems to support student success.

The coordinator will conduct intake meetings, plan campaigns, refer students to success coaches, and maintain documentation across Canvas, DegreeWorks, EAB Navigate and Banner while

Qualifications

• Bachelor's degree in Education, Psychology, Sociology or related field required.
• Experience working with students in a college setting preferred.
• Excellent communication, organization, and time management skills.

Responsibilities

• Assist with outreach and follow-up with students who received mid-term warnings or academic concerns.
• Plan and organize email/text campaigns to students aligned with the academic calendar.
• Conduct intake meetings with students and refer to success coaches or campus resources.
• Maintain up-to-date documentation of student interactions in Canvas, DegreeWorks, EAB Navigate, Banner and other systems.
• Provide advising support for undeclared programs and general student advising.
• Collaborate with faculty, success coaches, disability resources, and TRiO programs to support retention.

Skills

Communication

Organizational skills

Time management

Teamwork

Independent work

Education

Bachelor's degree in Education, Psychology, Sociology or related field

Tools

Canvas

DegreeWorks

EAB Navigate

Banner

Microsoft Office

Job description

About Massachusetts College of Liberal Arts:

At MCLA, we’re here for all, and focused on each of our students.Classes are taught by educators who care deeply about teaching, andabout seeing their students thrive on every level of their lives.In every way possible, the experience at MCLA is designed toelevate our students as individuals, leaders, and communicators,fully empowered to make their impressions on the world. In additionto our 130-year commitment to public education, we have fortifiedour dedication to equitable academic excellence. MCLA has appearedon U.S. News & World Report's list of Top Ten Public Collegesfor 11 consecutive years, earning the No. 6 spot on the list of TopPublic Liberal Arts Schools in the nation for 2026. The College'sfocus on affordable education and economic prosperity is reflectedin additional 2026 U.S. News rankings: No. 6 for Top Performer onSocial Mobility for liberal arts colleges in the state and No. 4for Top Performer on Social Mobility for public liberal artscolleges in the country. These rankings measure how well schoolsgraduate students who receive Federal Pell Grants. Learn more at www.mcla.edu

Job Description:

GENERAL STATEMENT OF DUTIES: A key member of the Office ofAcademic Advising & Support Team, the Academic OutreachCoordinator works directly with students and contributes to themanagement of the administrative and functional operations of theoffice. Duties include general advising and undeclared studentadvising, academic case management outreach, and retentioninitiatives. The Academic Outreach Coordinator will utilize MCLA'sstudent management system, EAB Navigate, to coordinate and keeptrack of student outreach. The Coordinator promotes a positive andsuccessful learning experience for students. Applying a holisticapproach, the Coordinator works within the context of specificsubject content and provides general guidelines to help studentsrefine and improve their academic habits and college success.

SUPERVISION RECEIVED

Reports to the Director of AcademicAdvising

SUPERVISION EXERCISED

Supervises student employees asassigned.

DETAILED STATEMENT OF DUTIES AND RESPONSIBILITIES:

Academic Outreach

• Assist with outreach and follow-up with students who receivedmid-term warning(s), academic concerns, attendance concerns,academic probation, academic suspension, or other matters.
• Plan and organize email and text campaigns to students thatalign with the academic calendar.
• Conduct intake meetings with students and make referrals toAcademic Advising & Support success coaches (faculty andstaff).
• Process academic notifications to the campus communityincluding absence notifications.
• Assist and advise students seeking withdrawal or leave ofabsence from the College.
• Conduct exit interview with students withdrawing from Collegeto determine the basis for the decision and future plan(s).
• Meet with students approved for a leave of absence from Collegeto determine goals for college completion, short and mid-termacademic plan(s). Coordinate with student's major department asnecessary.
• Conduct proactive outreach to, and maintain contact with,students on leaves of absence and ensure they are well acquaintedwith and supported in taking next steps in order to facilitatestudent return to MCLA and college completion.
• Conduct sessions and routine check-ins via phone, web meeting,and in-person to monitor students' progress.
• Learn and understand all current resources available to MCLAstudents to enhance their educational experience, persistence, andgeneral well-being, and make referrals as appropriate.
• Submit routine reports of student contacts and interactions,any issues that arise, and facilitated outcomes of sessions. Submitall required reports and documentation of student interactions in atimely fashion.

General Advising

• Assist advisement of Undeclared Program; Represent the Programat Admission and College activities and events.
• Provide general advising to new, returning, readmitted, andDual Enrollment/Early College students.
• Work in collaboration with Faculty Success Coaches, DisabilityResources, TRiO Student Support Services, Trailblazer TutorProgram, and Athletics' Trailblazer Success Program.
• Assist and participate in faculty advising training sessionswith Center for Teaching and Learning.
• Maintain updated student data, including documentation of allstudent interactions in MCLA's learning management system (Canvas),academic planning tool (DegreeWorks), Student Success ManagementPlatform (EAB Navigate), student records system (Banner) and otherrelevant platforms.
• Participate in professional development opportunities thatprovide awareness of best practices supporting student retentionand success, including but not limited to diversity, equity,inclusion, and justice work.
• Ability to work a flexible schedule is required. Evenings andweekends may be necessary at times.

Supportive Duties

• Assists other staff members with phone/office coverage whenneeded.
• Assist with campus and community programs and events.
• Serve on relevant campus committees and working groups.
• Provide advising support as needed to all students asneeded.

Requirements:

1. Bachelor's degree in Education, Psychology, Sociology orrelated field required.
2. Experience working with students in a college setting.
3. Demonstrated ability to communicate effectively with students,staff, and faculty both verbally and in writing.
4. Previous experience working in an academic support settingpreferred.
5. Excellent organizational, coordination, and time managementskills to prioritize workload and provide assistance to studentsand college community members as needed.
6. Exceptional communication skills to interact with a diversearray of students and colleagues to provide high-quality supportand customer service to students.
7. Knowledge of current technologies and word processing,database, presentation, and spreadsheet software, specificallyMicrosoft Office applications.
8. Ability to work both independently and as part of a team.

Additional Information:

This is a full-time permanent, benefited position within the APAbargaining union. Salary for this position is $52,000-$55,000 peryear.

Employee Benefits:

• Health Insurance: MCLA offers a variety of HMO, POS, and PPO-typehealth insurance plans for eligible employees. Coverage iseffective on the 1st of the month following the date of hire. Exceptions to employees hired on the 1st of the month, coverage iseffective immediately.
• Retirement: The MA State Employee Retirement System provideseligible employees with a retirement pension following a 10-yearvesting period. In lieu of the retirement pension, eligibleemployees may select the Optional Retirement Plan with a maximum 5%employer matching contribution.
• Tuition Waivers & Discounts:eligible employees, including spouses and dependent children,receive reduced tuition at MA state colleges, community colleges,and universities.
• Paid Time Off: employees receive 12 paid holidays and generousvacation, personal, and sick leave benefits.

Until further notice, in response to the Presidential proclamation,issued on September 19, 2025, imposing a significant fee on theentry of individuals with new H-1B visas, this position is noteligible for visa sponsorship.

Massachusetts College of Liberal Arts complies with the Americanswith Disabilities Act (ADA) to provide reasonable accommodations toqualified applicants and employees with disabilities. Should youneed to request a reasonable accommodation for the applicationprocess, please email Brenda Stokes, Executive Director of HumanResources.

Massachusetts College of Liberal Arts is deeply committed tofostering a community of excellence, equity, diversity, andinclusion. We provide equal access to educational, co-curricularand employment opportunities for all applicants, students, andemployees regardless of race, color, religion, national origin,age, disability, gender, sexual orientation, gender identity,gender expression, genetic information, marital or parental status,veteran status, or membership in any other legally protected class.Massachusetts College of Liberal Arts does not discriminate on thebasis of sex in any educational program or activity that theyoperate, which extends to admission and employment.

Inquiries about Title IX, Equal Opportunity, or ADA/504 and othernon-discrimination policies may be directed to MCLA's Interim TitleIX and Equal Opportunity Coordinator, to the Assistant Secretary ofthe Department of Education Office for Civil Rights, or both.

Lucas Morrill

Interim Title IX and EO Coordinator

375 Church Street, North Adams, MA 01247

Telephone: [phone]

[e-mail]

U.S. Department of Education, Office for Civil Rights

33 Arch Street, 9th Floor Boston, MA 02119-1424

Telephone: [phone]; FAX: [phone]; TDD [phone]

[e-mail]