User Researcher II — Usability & Insights

PTR Global; Cupertino (CA); Vor Ort; USD 76.000 - 83.000; Vollzeit

Zusammenfassung

PTR Global is seeking a User Study Researcher II in San Diego, CA to design, execute, and analyze studies that inform product decisions and improve experiences. You will collaborate across teams to translate insights into actionable recommendations shaping strategy, interaction design, and prioritization.

Responsibilities include planning studies, recruiting participants, developing materials, moderating sessions, and synthesizing findings into reports and personas.

Qualifikationen

• Bachelor’s degree in Human-Computer Interaction, Psychology, Cognitive Science, Anthropology, Sociology, or a related field; advanced degree preferred.
• Professional experience conducting user research for digital products, services, or platforms.
• Hands‑on experience with a range of research methods, including usability testing, interviews, surveys, and concept testing.
• Ability to select appropriate research methods based on project goals, timelines, and constraints.
• Strong skills in synthesizing complex data into clear, actionable insights and recommendations.
• Experience working closely with product managers, designers, and engineers in a cross‑functional environment.
• Proficiency with common research and testing tools (e.g., remote testing platforms, survey tools, note‑taking and analysis tools).
• Excellent written and verbal communication skills, including the ability to present findings to diverse audiences.

Aufgaben

• Plan, design, and conduct user research studies, including usability tests, interviews, surveys, and diary studies.
• Define research objectives, hypotheses, and key questions in partnership with product managers, designers, and engineers.
• Recruit and screen participants that represent target user segments and ensure high‑quality data collection.
• Develop research materials such as discussion guides, test scripts, questionnaires, and consent forms.
• Moderate in‑person and remote user sessions, ensuring participants are comfortable and sessions stay on track.
• Analyze qualitative and quantitative data to identify patterns, pain points, and opportunities for improvement.
• Synthesize findings into clear, compelling reports, presentations, and artifacts (e.g., personas, journey maps).
• Communicate insights and recommendations to stakeholders and influence product decisions with evidence‑based reasoning.
• Collaborate with design teams to iterate on concepts and prototypes based on user feedback.
• Partner with data science and analytics teams to triangulate user research findings with behavioral data.
• Maintain research repositories and documentation to ensure knowledge is accessible and reusable.
• Advocate for user‑centered design principles and best practices across the organization.
• Ensure all research activities comply with ethical standards, privacy requirements, and consent practices.
• Continuously refine research methods and processes to improve efficiency and impact.

Kenntnisse

Research methods

Synthesis & insights

Cross-functional collaboration

Communication

Statistics awareness

Ausbildung

Bachelor’s degree in HCI/related

Advanced degree preferred

Tools

Remote testing platforms

Survey tools

Note‑taking tools

Data analysis tools

Jobbeschreibung

PTR Global is seeking a User Study Researcher II in San Diego, CA to design, execute, and analyze studies that inform product decisions and improve experiences. You will collaborate across teams to translate insights into actionable recommendations shaping strategy, interaction design, and prioritization.

Responsibilities include planning studies, recruiting participants, developing materials, moderating sessions, and synthesizing findings into reports and personas.