Contract User Researcher II - Product Insight

Pinnacle Technical Resources; Los Angeles (CA); On-site; USD 114,000 - 125,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) contributions

Paid time off

Sick leave

Job summary

PTR Global is hiring a User Study Researcher II in Culver City, California, to independently manage complex research projects and contribute to product strategy, interaction design, and user experience in a fast-paced environment.

The role requires 2-5 years of hands-on user research, expertise in diverse methods, and the ability to translate findings into actionable recommendations for product teams. The position is contract-based with hourly compensation depending on qualifications.

Qualifications

• Bachelor's degree in HCI, Psychology, Cognitive Science, Anthropology, Sociology, Design, or related field; advanced degree preferred.
• 2-5 years of hands-on user research experience in industry, academic, or agency settings.
• Experience with usability testing, interviews, contextual inquiry, surveys, card sorting, and A/B testing.

Responsibilities

• Plan, design, and conduct user research (usability tests, interviews, surveys, diary studies, concept evaluations).
• Work with product managers, designers, engineers to define research questions, objectives, success criteria.
• Prepare research plans, screeners, discussion guides, and test protocols.
• Recruit and schedule representative participants aligned with study goals.
• Moderate remote and in-person sessions to gather high-quality insights.
• Analyze qualitative and quantitative data; synthesize findings; develop practical recommendations.
• Present research outcomes through reports and visualizations for technical and non-technical audiences.
• Partner with product and design teams to refine concepts based on findings.
• Promote user-centered design and inform product roadmaps with evidence-based insights.
• Maintain research documentation and repositories for reuse.
• Improve research processes, practices, and toolkits across the organization.
• Ensure research complies with ethical standards, privacy requirements, and regulations.

Skills

Usability testing

Interviews

Contextual inquiry

Surveys

Card sorting

A/B testing

Data synthesis

Stakeholder communication

Agile collaboration

Presentation skills

Analytical thinking

Education

Bachelor's degree in related field

Advanced degree preferred

Tools

Remote testing platforms

Survey tools

Video conferencing

Documentation tools

Job description

PTR Global is hiring a User Study Researcher II in Culver City, California, to independently manage complex research projects and contribute to product strategy, interaction design, and user experience in a fast-paced environment.

The role requires 2-5 years of hands-on user research, expertise in diverse methods, and the ability to translate findings into actionable recommendations for product teams. The position is contract-based with hourly compensation depending on qualifications.