User Researcher — Enterprise UX to Elevate Employee Experience

Fidelity Investments; Merrimack (NH); On-site; USD 120,000 - 160,000; Full time

Job summary

Fidelity TalentSource seeks a User Researcher to inform product decisions for Fidelity Investments. You will partner with Product, Design, and Technology to define research priorities and translate findings into strategic insights that shape roadmaps.

In Enterprise Technology, you will engage stakeholders daily, scope studies, and synthesize data to guide design direction and product decisions. You will advance UX research practices in a large enterprise environment.

Qualifications

• 8+ years of UX research or related experience.
• Bachelor’s and/or Master’s degree in Human Factors, HCI, User Experience, Psychology or related field, or equivalent education.
• Experience with user-centered design research methodologies (Design Thinking, Lean UX).
• Experience with large enterprise applications or employee experiences preferred.
• Experience with agile teams preferred.
• Familiarity with customer support or back-office populations preferred.
• Foundational knowledge of digital accessibility desired.

Responsibilities

• Identify and prioritize research to drive user and business outcomes.
• Collaborate daily with Product, Design, and Technology stakeholders.
• Scope qualitative and quantitative studies with clear objectives.
• Synthesize data into actionable insights for design and product strategy.
• Work with UX designers and researchers to support workshops and UX activities.
• Improve UX research practices and processes.

Skills

UX research

Usability testing

Interviews

Surveys

Contextual inquiry

Personas

Education

Bachelor’s/Master’s in HCI/UX/psychology

Job description

Fidelity TalentSource seeks a User Researcher to inform product decisions for Fidelity Investments. You will partner with Product, Design, and Technology to define research priorities and translate findings into strategic insights that shape roadmaps.

In Enterprise Technology, you will engage stakeholders daily, scope studies, and synthesize data to guide design direction and product decisions. You will advance UX research practices in a large enterprise environment.