User Researcher (all genders)

Edenred Mexico; United States; Remote; USD 73,000 - 112,000; Full time

Benefits offered by this job

Shopping Card – €50/month

Flexible working hours

Mobile working

Job summary

UTA Edenred in Germany is seeking a User Researcher to lead and execute both qualitative and quantitative studies, shaping product strategy and informing decision-making across teams. The role is remote within Germany, requiring collaboration with Product Design and Product Management to deliver high-impact insights.

The ideal candidate has 3+ years in user research, strong experience in research operations, and fluency in English and German (French or Italian is a plus).

Qualifications

• At least 3 years of professional experience in user research, ideally in B2B, tech-driven, or complex product environments, with a track record of delivering high-impact research; mobility or EV charging sector is a plus.
• Expertise in designing and conducting qualitative and quantitative studies and translating insights into actionable product and business decisions.
• Strong skills in participant recruitment, research operations, and using user research tools to drive scalable campaigns.
• Ability to synthesize complex data into clear, evidence-based recommendations for diverse stakeholders.

Responsibilities

• Define and evolve user research strategy in collaboration with Product Design and Product Management, aligned with business outcomes.
• Design and conduct qualitative and quantitative studies tailored to product goals and user flows.
• Embed research into shaping and discovery rituals, ensuring insights inform decisions early in the product lifecycle.
• Lead and manage end-to-end research operations (interviews, usability testing, workshops, surveys), including recruitment and compliance.
• Synthesize findings into personas, journey maps, and opportunity briefs, engaging stakeholders to drive a user-centered culture.
• Create rigorous, repeatable research protocols and a scalable knowledge repository for research across squads.
• Act as a strategic partner for Product and Design, not only as a researcher.

Skills

User research

Research operations

Stakeholder communication

Agile environments

English (C1)

German (C1)

French or Italian (plus)

Tools

User research tools

Job description

Vibe with us - more than 700 colleagues across Europe are looking forward to meet you!

We are one of the leading mobility service providers in Europe and enable our customers in over 40 countries to refuel, charge their e-vehicles, process tolls and use other innovative & digital solutions for fleet management. UTA Edenred was founded in 1963 and is now part of Edenred SE. In short: We simplify mobility.

User Researcher (all genders)

full-time position in our Division Digital Factory remote within Germany as soon as possible.

Your tasks:

• Define and evolve user research strategy in close collaboration with Product Design and Product Management, aligned with business outcomes

• Design and conduct qualitative and quantitative research tailored to product goals and user flows

• Embed research into shaping and discovery rituals, ensuring insights inform decisions early in the product lifecycle

• Lead and manage en-to-end research operations (e.g. interviews, usability testing, workshops, surveys), including participant recruitment, ensuring compliance, consent, and representative user samples

• Synthesize findings into clear deliverables (personas, journey maps, opportunity briefs), engage stakeholders, and drive a user-centered product culture

• Create rigorous, repeatable research protocols, build a scalable user knowledge repository, and enable research at scale across squads through templates, guidelines, and lightweight frameworks

• Act as a strategic partner for Product and Design, not only as a research executor

Your profile:

• At least 3 years of professional experience in user research, ideally in B2B, tech-driven, or complex product environments, with a track record of delivering high-impact research; experience in the mobility or EV charging sector is a plus

• Expertise in designing and conducting qualitative and quantitative studies and translating insights into actionable product and business decisions

• Strong skills in participant recruitment, research operations, and user research tools to drive scalable, efficient research campaigns

• Ability to synthesize complex data into clear, eviden-ce-based recommendations and communicate findings to diverse stakeholders

• Collaborative, proactive, and hands-on leader with exceptional communication, storytelling, and problem-solving skills, thriving in fast-paced, Agile environments

• Availability for quarterly international travel for PI Planning workshops

• Fluent in English and German (C1) with French or Italian as a plus

What do we offer?

• Flexible working hours: The optimal compatibility of family, leisure and career is a matter of course for us.

• Shopping Card: The Ticket Plus City Card is topped up with €50 per month for all employees.

• Mobile working: Whether working from home or on site in a team, flexibility is very important to us.

Please submit your application documents in English.

Your contact person:

Mira Kuhn / Expert Talent Acquisition

[e-mail]
[phone]