User Researcher

WorldLink, Inc.; Mountain View (CA); On-site; Full time

Job summary

A leading technology company is seeking a User Researcher to enhance product usability through UX research and market analysis. Ideal candidates will have 3-7 years of experience, strong organizational skills, and proficiency in tools like Figma. Join a collaborative team that values growth and innovation in a fast-paced environment.

Benefits

Medical Plans

Vision Plan

Short-Term Disability

Long-Term Disability

Critical Illness Protection

401(k)

Qualifications

• 3-7 years of experience in relevant field.
• Experience with B2B products is essential.

Responsibilities

• Conduct UX research to enhance product usability.
• Perform competitive research and market analysis.
• Develop and deliver presentations of findings.

Skills

Detail-oriented

Self-motivated

Organizational skills

Fast-paced environment adaptability

Education

Undergraduate degree

Advanced degree

Tools

Figma

Job description

Mountain View, United States | Posted on 05/16/2025

(Candidates located in San Francisco, CA cannot be considered for this position at this time.)

ABOUT WorldLink:

WorldLink is a rapidly growing information technology company at the forefront of the tech transformation. From custom software development to cloud hosting, from big data to cognitive computing, we help companies harness and leverage today’s most cutting-edge digital technologies to create value and grow.

Collaborative. Respectful. Work hard, play hard. A place to dream and do. These are just a few words that describe what life is like at WorldLink. We embrace a culture of experimentation and constantly strive for improvement and learning.

We take pride in our employees and their future with continued growth and career advancement. We put TEAM first. We are a competitive group that likes to win. We're grounded by humility and driven by ambition. We're passionate, and we love tough problems and new challenges. You don't hear a lot of "I don't know how" or "I can't" at WorldLink. If you are passionate about what you do and having fun while doing it; tired of rigid and strict work environments and would like to work in a non-bureaucratic startup cultural environment, WorldLink may be the place for you.

We are looking for a User Researcher to join our team.

Role and Responsibilities:

1. Perform competitive research to analyze industry trends, identify strengths and weaknesses of competitors, and recommend actionable insights.
2. Engage in market research to understand the target audience and market conditions to support product development and marketing strategies.
3. Conduct UX research focusing on understanding user needs, behaviors, and preferences to enhance product usability.
4. Utilize Figma and other modern tools to organize thoughts and present findings visually to stakeholders.
5. Develop and deliver polished presentations to communicate research findings effectively, ensuring clarity and impact.

Required Experience and Education:

• 3-7 years of experience.
• Undergraduate degree in a relevant field is required. An advanced degree is preferred.
• Experience working with B2B products is essential or the capability to learn quickly the ins and outs of technical B2B products.

Necessary Skills and Attributes:

• Self-motivated individual with the ability to thrive in a team-based or independent environment.
• Detail-oriented with strong organizational skills.
• Ability to work in a fast-paced environment.
• Limited supervision and exercise of discretion.
• Capable of conducting ongoing research into competitors and market trends, contributing to long-term strategies rather than single-project initiatives.
• Capable of leading research projects independently and helping persuade leadership with research findings.
• Capable of adapting and shifting gears quickly to get results faster to help stakeholders make quick decisions. Being able to rely on secondary research methods like surveys, desktop research, etc., is a must for competitive/market research, use case/pain point finding, and vertical opportunity research.

Physical Demands:

The physical demands described here are representative of those that must be met by a contract employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the contract employee is occasionally required to stand, walk, crawl, kneel, sit, sort, hold, squat, stoop, stand, twist the body, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs or ladders and scaffolding, talk or hear, and lift up to 20 pounds. Specific vision abilities required include the ability to distinguish the nature of objects by using the eye. Operate a computer keyboard and view a video display terminal between 50% - 95% of work time, including prolonged periods. Requires high visual acuity/detail, numeric/character distinction, and moderate hand/finger dexterity.

Work may involve time-sensitive deadlines, intellectual challenges, language barriers, and project management deadlines. May require working additional hours beyond normal schedule and periodic travel.

What we’ll bring:

During your interview process, our team can fill you in on all the details of our industry-competitive benefits and career development opportunities. Highlights include:

• Medical Plans
• Vision Plan
• Short-Term Disability
• Long-Term Disability
• Critical Illness/ Accident/ Hospital Indemnity/ Identity Theft Protection
• 401(k)

What you should know:

Oursuccess begins and ends with our people. We embrace diverse perspectives and value unique human experiences. WorldLink is an Equal Employment Opportunity and Affirmative Action employer. All employment at WorldLink is decided on the basis of qualifications, merit, and business need. We strive to continue our footprint as a diverse organization by highlighting opportunities for all people. We consider applicants for all positions without regard to race, color, religion or belief, sex (including pregnancy and gender identity), age, national origin, political affiliation, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by law. People with disabilities who need assistance with any part of the application process should contact us.

This job description is designed to cover the main responsibilities and duties of the role but is not exhaustive of all tasks.

Salary Range: $60.00-$80.00/hr (Depending on experience)