User Experience Researcher

Optomi Professional Services; Dallas (TX); Remote; Full time

Job summary

A leading company in IT Services is seeking a User Experience Researcher to enhance customer experiences through impactful research. This remote role requires collaboration with teams to inform product development and streamline interactions. Ideal candidates will have extensive UX research experience and strong analytical skills.

Benefits

Medical insurance

Vision insurance

Qualifications

• 5-8 years of UX research experience in digital products or service-based industries.
• Experience with mobile applications and automated customer interaction tools is a plus.

Responsibilities

• Conduct user research to improve digital products and services.
• Develop research plans and collaborate with cross-functional teams.
• Analyze qualitative and quantitative data to drive insights.

Skills

User Research

Collaboration

Data Analysis

Education

Bachelor’s degree in HCI

Advanced degree preferred

Job description

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Optomi Professional Services provided pay range

This range is provided by Optomi Professional Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$60.00/hr - $65.00/hr

Direct message the job poster from Optomi Professional Services

Optomi, in partnership with a premier partner in the telecommunications field, is seeking a User Experience Researcher to support a high-impact digital initiative. This role will be instrumental in improving customer experiences by conducting research that informs product development, enhances communication strategies, and streamlines service interactions.

This role is designated as remote however will require applicants to be based in Dallas, TX OR Atlanta, GA to collaborate at their office as needed.

Responsibilities of the right candidate:

• Conduct user research to improve digital products and services
• Develop research plans and collaborate with cross-functional teams
• Analyze qualitative and quantitative data to drive insights
• Partner with product and marketing teams to align research with business goals
• Advocate for user needs and influence design and development decisions

Qualifications of the right candidate:

• 5-8 years of UX research experience in digital products or service-based industries
• Expertise in user research methodologies and data-driven decision-making
• Strong collaboration skills to work with designers, engineers, and stakeholders
• Experience with mobile applications and automated customer interaction tools is a plus
• Bachelor’s degree in HCI, Interactive Media, Psychology, Sociology, or related field (Advanced degree preferred)

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Design

• Industries

  IT Services and IT Consulting

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Inferred from the description for this job

Medical insurance

Vision insurance

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