User Experience Researcher | AI Experiences

UNICON International Inc.; Gahanna (OH); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Job summary

UNICON International Inc. in Gahanna, OH is seeking a Tech Business Analyst/User Experience Researcher to support emerging digital capabilities, AI experiences, and customer-centered product development.

This onsite role partners with Product, Technology, Design, and business stakeholders to uncover user needs and deliver insights. You will plan and conduct research, facilitate discovery workshops, synthesize findings into personas and journey maps, and communicate actionable recommendations to

Qualifications

• Plan and conduct UX research activities including interviews, surveys, usability testing.
• Collaborate with Product, Technology, Design and business stakeholders to identify needs and validate solutions.
• Develop personas, journey maps, and research summaries.
• Provide evidence-based recommendations to inform product and experience decisions.

Responsibilities

• Plan and conduct UX research activities including interviews, surveys, usability testing, workshops, and concept validation.
• Facilitate stakeholder discovery and design thinking workshops to identify needs and explore opportunities.
• Analyze findings and communicate actionable insights to stakeholders.
• Develop research deliverables such as personas, journey maps, and summaries.
• Collaborate with cross-functional teams throughout the product lifecycle.
• Support customer-centered decision making through evidence-based recommendations.
• Independently conduct research activities while supporting the UX lead with planning, recruitment, facilitation, analysis, and synthesis.

Skills

UX research

Qualitative research

Quantitative research

Stakeholder communication

Education

Bachelor’s degree or equivalent

Job description

Job Title: Tech Business Analyst/User Experience Researcher | AI Experiences

Location: Gahanna, OH

Work Model: Onsite

This is for a User Experience Researcher | AI Experiences

Position Overview

The UX Researcher will support strategic customer and employee experience initiatives focused on emerging digital capabilities, artificial intelligence, and customer-centered product development. This role will partner with Product, Technology, Design, and business stakeholders to identify user needs, validate solutions, and deliver insights that inform product and experience decisions.

What You Will Be Doing

• Plan and conduct UX research activities including interviews, surveys, usability testing, workshops, and concept validation.
• Facilitate stakeholder, discovery, and design thinking workshops to identify needs, align teams, and explore solution opportunities.
• Analyze findings and communicate actionable insights to stakeholders.
• Develop research deliverables such as personas, journey maps, and research summaries.
• Collaborate with cross-functional teams throughout the product lifecycle.
• Support customer-centered decision making through evidence-based recommendations.
• Independently conduct research activities while also supporting the UX lead with research planning, participant recruitment, facilitation, analysis, and synthesis efforts.

What’s Needed

• 3+ years of UX research experience.
• Experience conducting qualitative and quantitative research.
• Strong research, synthesis, and communication skills.
• Experience working with product, technology, and business stakeholders.
• Bachelor's degree in UX Design, Industrial Design, Human-Computer Interaction (HCI), Psychology, Human Factors, Anthropology, Sociology, Information Science, Design Research, or a related field, or equivalent practical experience preferred. Without an associates degree, at least 4 years experience is required; with a HS Diplioma/GED, at least 6 years experience is required.

Preferred

• Experience with digital products, customer experience, or emerging technologies.
• Familiarity with AI-enabled products and services.

Compensation & Benefits

• Medical, dental, and vision insurance
• 401(k)
• Other standard benefits as applicable

Distribution List: IT/Technical

About Unicon

UNICON is a workforce solutions provider with over 35 years of experience supporting organizations across a variety of industries. We partner with our clients to deliver skilled professionals while maintaining a strong focus on quality, compliance, and long-term relationships. UNICON is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.