Senior UX Researcher - Remote Contract

e&e Technical Consultants, LLC; Harrisburg (Dauphin County); Remote; USD 85,000 - 110,000; Full time

Job summary

A consulting firm is seeking a Senior User Experience Researcher for a remote opportunity in Harrisburg, PA. The role involves leading UX research initiatives, analyzing workflows, and translating findings into actionable recommendations. Candidates should have at least two years of UX experience and strong skills in user-centered design and facilitation. This position focuses on improving caseworker experiences in federally funded benefits programs. A collaborative mindset is essential to work closely with product and engineering teams.

Qualifications

• Minimum of 2 years of professional UX experience designing and researching products or services at scale.

Responsibilities

• Lead end-to-end UX research initiatives including usability testing and contextual inquiry.
• Analyze workflows and data flows to identify inefficiencies.
• Develop journey maps and personas to support product teams.
• Translate findings into actionable recommendations.
• Collaborate with cross-functional teams to implement changes.
• Facilitate workshops and design sessions for alignment.
• Communicate findings to technical and non-technical audiences.
• Support agile delivery models with testing and feedback.

Skills

UX research

User-centered design

Facilitation skills

Stakeholder communication

Job description

A consulting firm is seeking a Senior User Experience Researcher for a remote opportunity in Harrisburg, PA. The role involves leading UX research initiatives, analyzing workflows, and translating findings into actionable recommendations. Candidates should have at least two years of UX experience and strong skills in user-centered design and facilitation. This position focuses on improving caseworker experiences in federally funded benefits programs. A collaborative mindset is essential to work closely with product and engineering teams.