User Experience Researcher

Next Level Business Services, Inc.; Santa Clara (CA); On-site; USD 75,000 - 95,000; Full time

Job summary

A leading business solutions provider in California is seeking a User Experience Researcher to conduct user-centered design research and usability testing. The successful candidate will work on multiple projects and collaborate with teams to enhance the user experience on the company website. Responsibilities include conducting usability research, determining user needs, and working with graphic designers on design initiatives. If you have experience in usability research and a proactive attitude, this is the role for you.

Qualifications

• Experience in designing and conducting user-centered design research.
• Ability to work independently on multiple projects.
• Proficiency in analyzing and reporting usability testing outcomes.

Responsibilities

• Conduct usability research and provide recommendations for improvement.
• Act as a repository of research-based usability knowledge.
• Test business requirements using heuristic/qualitative methods.
• Conduct task-focused analyses to determine user needs.
• Work with graphic designers to test initiatives.

Skills

Usability research skills

Task-focused analysis

Team collaboration

Graphic design collaboration

Job description

NLB Services offers a wide-range and best-in-class suite of value-based business solutions comprising of IT services, HR solutions, On-site & Off-site Outsourcing and Consulting services that are built on its robust process domain and people management expertise.

At NLB Services, we believe in a work culture that is open and energetic. Our operational methodology is clear and object oriented, blended with flexibility and a proactive attitude to help us focus on developing the right expertise that is required to deliver an unmatched set of services and products. Our team of experts works 24/7 to add value to your existing business and help you grow exponentially.

Job Description

The User Experience Researcher will be primarily responsible for designing, conducting, analyzing, and reporting on user-centered design research and usability testing for the company website, including identification of user needs and goals, task and workflow modeling, ethnography and persona development as well as rapid iterative usability testing, and more formal, in-depth testing. A successful User Experience Researcher must be able to work with minimal supervision on multiple concurrent projects.

• Conduct usability research both online and in the field and provide recommendations for improvement.
• Serve as a member of a team that acts as a 'repository' of research-based usability knowledge.
• Work with project business representatives and team members to test business requirements using heuristic/qualitative methods.
• Determine user needs by conducting task-focused analyses.
• Work with graphic designers to test proposed look & feel initiatives.
• Coordinate, conduct and moderate

Qualifications

User Experience Researcher

Additional Information

All your information will be kept confidential according to EEO guidelines.