User Experience Researcher

Optomi Professional Services; Dallas (TX); Remote; Full time

Job summary

Optomi Professional Services is seeking a User Experience Researcher to enhance customer experiences through user research. This remote role requires collaboration with teams in Dallas or Atlanta and focuses on improving product development and service interactions.

Benefits

Medical insurance

Vision insurance

Qualifications

• 5-8 years of UX research experience in digital products or service-based industries.
• Experience with mobile applications and automated customer interaction tools is a plus.

Responsibilities

• Conduct user research to improve digital products and services.
• Develop research plans and collaborate with cross-functional teams.
• Analyze qualitative and quantitative data to drive insights.

Skills

User research methodologies

Data-driven decision-making

Collaboration

Education

Bachelor’s degree in HCI, Interactive Media, Psychology, Sociology

Job description

Get AI-powered advice on this job and more exclusive features. Optomi Professional Services provided pay range

This range is provided by Optomi Professional Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range

60.00 / hr - $65.00 / hr Direct message the job poster from Optomi Professional Services Optomi, in partnership with a premier partner in the telecommunications field, is seeking a User Experience Researcher to support a high-impact digital initiative. This role will be instrumental in improving customer experiences by conducting research that informs product development, enhances communication strategies, and streamlines service interactions. This role is designated as remote however will require applicants to be based in Dallas, TX OR Atlanta, GA to collaborate at their office as needed. Responsibilities of the right candidate : Conduct user research to improve digital products and services Develop research plans and collaborate with cross-functional teams Analyze qualitative and quantitative data to drive insights Partner with product and marketing teams to align research with business goals Advocate for user needs and influence design and development decisions Qualifications of the right candidate : 5-8 years of UX research experience in digital products or service-based industries Expertise in user research methodologies and data-driven decision-making Strong collaboration skills to work with designers, engineers, and stakeholders Experience with mobile applications and automated customer interaction tools is a plus Bachelor’s degree in HCI, Interactive Media, Psychology, Sociology, or related field (Advanced degree preferred) Seniority level

Seniority level Mid-Senior level Employment type

Employment type Contract Job function

Job function Design Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Optomi Professional Services by 2x Inferred from the description for this job

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User Experience Researcher • Dallas, TX, United States