User Experience Researcher

Philips; Bothell (WA); On-site; USD 111,000 - 178,000; Full time

Job summary

A leading health technology company seeks a User Experience Researcher to provide strategic guidance on user research methodologies. The role involves extracting insights and collaborating with cross-functional teams to meet project objectives. Ideal candidates will have a background in UX design or related fields, with strong research skills and the ability to analyze customer complaints.

Benefits

Generous PTO

401k (up to 7% match)

HSA (with company contribution)

Stock purchase plan

Education reimbursement

Qualifications

• 2+ years experience in UX Design, Information Architecture, or equivalent.
• Solid research skills from planning to reporting.

Responsibilities

• Extract user insights to align with project objectives.
• Engage stakeholders to validate high-level value propositions.

Skills

Research Skills

Root Cause Analysis

Education

Bachelor's in User Experience Design

Master's Degree

Job description

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Job Description

As the User Experience Researcher, you will be responsible for providing advanced strategic guidance on user research methodologies and prioritizing studies and extracting user insights to align with project objectives.

Job Title
User Experience Researcher

Job Description

As the User Experience Researcher, you will be responsible for providing advanced strategic guidance on user research methodologies and prioritizing studies and extracting user insights to align with project objectives.

Your role:

• Extract user and consumer insights, ensure a seamless flow from User Needs to User Requirements to Product Requirements, and develop a systematic approach for all user research challenges to facilitate verification and validation of relevant consumer insights
• Review and finalize consumer-focused project requirements, including milestones, deliverables, and input for decisions, and perform project decision-making through the application of clear and agreed targets and action standards
• Engage stakeholders to validate abstract high-level value propositions, ensure alignment with strategic goals and meeting expectations, then collaborate with cross-functional teams to prioritize requirements based on importance, resources, and potential outcomes
  
  

You're the right fit if:

• You’ve acquired 2+ years of experience with a Bachelor's in areas such as User Experience (UX) Design, Information Architecture, User Research, Product Design, Usability Testing or equivalent OR no prior experience required with master’s degree
• Ability to perform comprehensive root cause analysis of moderate customer complaints, identify systemic issues, and subsequently devise and enact sustainable solutions or process enhancements aimed at preempting recurrence of similar complaints in the future
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
• You possess solid research skills from planning to reporting, including survey design and the moderation of in-person qualitative research
  
  

How We Work Together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office-based role.
About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality of healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our culture.
  
  

Philips Transparency Details
The pay range for this position in Bothell, WA is $111,000 to $177,408.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Bothell, WA.
This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Hospitals and Health Care

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