Senior UX Researcher (UXR)

UST; Seattle (WA); Remote; USD 91,000 - 144,000; Full time

Job summary

Join a leading company as a Senior User Experience Researcher, focusing on employee-facing products. You will conduct research to enhance user experiences and collaborate with cross-functional teams. This remote role offers a competitive salary and a range of benefits.

Benefits

Paid vacation

Sick leave

Holidays

Insurance

401(k)

Qualifications

• 10+ years of experience in user research.
• Significant hands-on research experience in industry settings.
• Mastery of mixed methods research.

Responsibilities

• Uncover user experience goals and deliver actionable research.
• Run research studies from start to finish.
• Advocate for employees through clear presentations.

Skills

User Research

Collaboration

Communication

Time Management

Education

Advanced degree in psychology

HCI

Cognitive Science

Tools

UserZoom

UserTesting

Jira

Job description

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Who We Are

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.

Visit us at UST.com.

You Are

As a Senior User Experience Researcher, you will join the Office of the CIO, UX Center of Excellence (UX CoE) organization, focusing on employee facing products and tools. The UX CoE organization is tasked with enabling the Customer's global workforce to collaborate, innovate and be productive from anywhere.

The Opportunity

• Uncover user experience goals, needs, and priorities, and deliver actionable research that impacts solutions, coordinate multiple projects to completion, and drive adoption of user experience practices in the organization.
• Run research studies from start to finish, including developing a realistic research plan and materials, coordinating study launches, and analyzing & synthesizing data into actionable insights. Studies might range from qualitative moderated in-depth inquiries or semi-structured interviews, to usability testing and analysis, to quantitative baseline and benchmarking studies, or large-scale survey design depending on business goals.
• Assess a project’s scope, determine appropriate research and study questions, and identify suitable methods, clearly communicating reasoning for each approach.
• Advocate for employees by articulating research findings and product ideas through clear and insightful presentations, working directly with design and technical teams to realize the recommendations.
• Proactively engage with multiple project stakeholders, including product managers, engineers, and designers, to define research methodology.
• Work with cross-functional partners to drive consensus across teams and advocate solutions that balance user needs with business goals, advocating for employees across Customer.

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What You Need

• 10+ years of experience in user research.
• Passion for employee experiences, supporting connection, reducing friction, and advocating for employee needs and ways of working.
• Significant hands-on research experience, including some application in industry settings.
• Mastery of a broad range of mixed methods (qualitative and quantitative) research, understanding their tradeoffs and best applications within time constraints, and ability to explain rationale.
• Ability to analyze insights and articulate recommendations impacting digital solutions.
• Understanding of technology development cycles and timing research for maximum impact.
• Strong organizational, planning, and time management skills.
• Excellent collaboration and communication skills, capable of articulating problem spaces clearly to diverse audiences.
• Experience with remote research tools (e.g., UserZoom, UserTesting, Maze, Miro).
• Flexible schedule to facilitate meetings across international time zones (California to Europe).
• Additional skills of interest:
• Advanced degree in psychology, HCI, anthropology, data science, cognitive science, or related fields.
• Familiarity with IT services, enterprise technologies, SaaS, or digital workplace platforms.
• Experience in or with technology services or IT organizations.
• Familiarity with tools like Customer AEM, Customer Sign, Customer Workfront, Microsoft Dynamics, Power Apps, ServiceNow, Jira.

Compensation varies based on location, role, skills, education, and experience. The role is remote, with a compensation range of $91,000-$144,000.

Benefits

Includes paid vacation, sick leave, holidays, insurance, 401(k), and other benefits, varying by employment type and location.

What We Believe

Our culture is built on Humility, Humanity, and Integrity, fostering a people-first, human-centric environment that values belonging, sustainability, and responsible decision-making.

Equal Employment Opportunity

UST is an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.