User Experience Researcher

Lensa; Austin (TX); Remote; USD 90,000 - 95,000; Full time

Job summary

A leading company in Austin is hiring a Sr UX Researcher to uncover user needs and inform impactful design decisions. The role requires deep quantitative and qualitative research expertise to create user-centered experiences. Ideal candidates will have 3+ years in user experience research and demonstrate excellent collaboration skills.

Qualifications

• 3+ years of user experience research experience.
• Experience working on a project team.
• Excellent communication and organization skills.

Responsibilities

• Develop research plans, workflows, user task analysis, and service blueprints.
• Lead user research through product lifecycle.
• Present findings to cross-functional teams.

Skills

Ux research

Qualitative research

Usability research

User experience

Ux design

Human factors

Education

Bachelor's degree or additional equivalent experience

Tools

Qualtrics

Advanced Excel

Job description

2 days ago Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, TEKsystems, is seeking professionals in Austin, TX. Apply via Lensa today!

(Full time hire) - $95,000 annual salary

Top Skills' Details

• 3+ years of user experience research experience
• Service blueprinting or process blueprinting experience
• experience with qualitative research
  
  

*** Financial services experience would be a nice to have! (trust experience specifically would be great)***

Description

We believe that great experiences start with deep understanding. As a Sr UX Researcher, you’ll play a crucial role in uncovering user needs, behaviors, and motivations to inform impactful product and design decisions. Through qualitative and quantitative research methods, you'll bring clarity to complex problems and help create experiences that truly resonate.

The Experience Design Research Team is seeking a Sr XD Researcher to join our team. This individual will work with product managers, XD designers, and other researchers on the team to bring innovative solutions to the hands of our advisors.

Responsibilities

• Develop research plans, workflows, user task analysis, personas, journey/experience maps, process flows, and service blueprints.
• Lead in user research through every stage of the product lifecycle; planning and running usability studies, analyzing data, conducting heuristic evaluations, facilitating and moderating workshops, and performing low to high-fidelity usability tests.
• Present findings to cross-functional teams and negotiate trade-offs between business goals, technical challenges, and customer experience.
• Support advisor feedback programs through trend analysis, office visits, and operational tasks as needed
  
  

What are we looking for?

We want strong collaborators who can deliver excellent client experience. We are looking for people who thrive in a fast-paced, dynamic environment, are client-focused, team-oriented, and can execute in a way that encourages creativity and continuous improvement.

Requirements

• Bachelor's degree or additional equivalent experience
• 3+ years of experience related to user experience research & analysis
• 2 plus years of experience working on a project team and meeting project timelines while managing competing priorities
  
  

Core Competencies

• Excellent communication and organization skills.
  
  

Preferences

• Skilled in moderated interviews, unmoderated usability tests, surveys (we use Qualtrics), and other foundational UX research methods
• Advanced Excel skills to help with analysis and representation via pivot/charts
  
  

Skills

Ux research, Research & development, Qualitative research, Usability research, User experience, Ux design, human factors

Additional Skills & Qualifications

Financial services experience, nice-to-have

Experience Level

Expert Level

Pay and Benefits

The pay range for this position is $90000.00 - $95000.00/yr.

benefits guide can be provided per request

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jun 4, 2025.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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