User Experience Product Design, Specialist

Vanguard; Malvern (Chester County); On-site; USD 90,000 - 130,000; Full time

Job summary

Vanguard is seeking a seasoned UX Designer to design intuitive experiences that align user needs with business goals within Workplace Solutions. You will lead initiatives spanning journeys, families, and cross‑functional teams to deliver cohesive experiences across mobile and web.

You will collaborate with research, data analytics, and business leaders to translate insights into actionable product features, mentor junior staff, and advocate for user‑centered design as part of enterprise strategy.

Qualifications

• Minimum five years of UX design experience.
• Bachelor’s degree or equivalent in a creative or technical field.
• Product design experience preferred.

Responsibilities

• Designs complex user flows, wireframes, prototypes, and UI elements for mobile and web.
• Develops UX interface architecture strategies to support goals and leads cross‑family initiatives.
• Partners with cross‑departmental teams to prioritize UX efforts aligned with business objectives.
• Translates user needs and feedback into actionable product features and documentation.
• Collaborates with research and data analytics to base decisions on user insights.
• Analyzes market trends and user behavior to inform UX strategies and direction.
• Mentors junior staff and advocates for user‑centered design within the enterprise.

Skills

Strategic product thinking

Cross‑functional leadership

End‑to‑end experience design

Information architecture

Balancing participant needs

Scalable solutions

Workshop facilitation

Education

Bachelor's degree or equivalent in a creative or technical field

Job description

Designs intuitive and impactful user experiences and develops strategies that align user needs with business goals. Leads broader initiatives that span journeys or families. The Financial Well‑being team within Workplace Solutions focuses on helping participants improve their financial outcomes across their retirement journey. We design experiences that make it easier for individuals to plan, save, and take action—connecting guidance, tools, and account experiences in a cohesive, user‑centered way.

Critical Skills Required

• Strategic product thinking – Ability to connect user needs, business outcomes, and product strategy to shape what gets built—not just how it gets designed.
• Cross‑functional leadership and influence – Ability to align and influence Product, Technology, Research, Content, and partner teams without formal authority.
• End‑to‑end experience design – Ability to design cohesive experiences across journeys, touchpoints, and channels.
• Understanding of information architecture and service flows.
• Balancing participant needs, business goals, and technical constraints.
• Creating scalable solutions that integrate across experiences.
• Workshop facilitation and co‑creation – Ability to facilitate workshops, synthesize insights, and engage clients, partners, or stakeholders in collaborative problem‑solving.

Core Responsibilities

• Designs complex user flows, wireframes, prototypes, and UI elements to deliver a seamless user experience across mobile and web platforms, while utilizing established brand standards.
• Develops user experience interface architecture strategies to support and improve the user interface. Leads cross‑family initiatives to meet business and marketing goals.
• Partners with cross‑departmental teams and business leaders to prioritize UX efforts that align with business objectives. Helps translate user needs and feedback into actionable product features. Coordinates and delivers design, prototype, and documentation to improve the user experience.
• Collaborates with research and data analytics teams to incorporate quantitative and qualitative data into the design process, ensuring decisions are informed by user insights. Leverages experimentation to validate hypotheses across the feasibility, desirability, and viability spectrum.
• Analyzes market trends, competitive analysis, OKRs, and user behavior to develop UX strategies that inform design decisions and product direction.
• Advocates for user‑centered design solutions that evolve with changing business goals and user needs, while keeping a close eye on emerging technologies and design trends.
• Ensures our UX practices align with industry standards and yield minimum waste. Trains and mentors junior staff in best practices of user experience design. Provides guidance, training, and motivation.
• Develops and leverages a professional network across the enterprise to foster collaboration within the department to support department‑wide initiatives, and to advocate for UX having a voice in the decision‑making and planning process.
• Participates in special projects and performs other duties as assigned.

Qualifications

• Minimum five years of industry/field experience in user experience design. Product design experience preferred.
• Undergraduate degree or equivalent combination of training and experience in a creative or technical field.

Sponsorship

Vanguard is not offering visa sponsorship for this position.