User Experience Designer

IRS; Fresno (CA); On-site; USD 80,000 - 120,000; Full time

Job summary

IRS is seeking a TS – Office of Online Services professional in Fresno, CA, for advanced web design and user experience enhancements. The role emphasizes analyzing metrics, crafting intuitive interfaces, and collaborating with development teams using JavaScript, HTML, and CSS to deliver accessible online services.

The position requires presenting design recommendations and maintaining high usability standards across federal web properties, with emphasis on strong communication and organizational

Qualifications

• One year of specialized experience at a level equivalent to GS-11 in the Federal service.
• Experience using analytics, surveys, interviews, and customer experience metrics to research and analyze tech design decisions.
• Proficiency with JavaScript frameworks/libraries and with HTML/CSS to communicate technical details to development teams.
• Ability to articulate design recommendations orally and in writing.
• Knowledge of design principles and usability to improve online experiences.

Skills

Analytical skills

Communication skills

Project coordination

Education

High school diploma or equivalent

Tools

JavaScript

HTML/CSS

Job description

WHAT IS TAXPAYER SERVICES (TS)?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

• Position(s) are to be filled in the following area(s):
  • TS - Office of Online Services
• Consider each location carefully when applying.If you are selected for a location, that location will become your official post of duty.

REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume.
You must meet the following requirements by the closing date of this announcement.
SPECIALIZED EXPERIENCE: GS-12 To be minimally qualified for this position you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service. Specialized experience for this position includes:

• Utilizing analytical and evaluative methods and techniques, including; Analytics, Surveys, Interviews, and Customer Experience Metrics, to research and analyze emerging technologies, and provide advice on the design, content creation, and development strategies for the Web.
• Utilizing user interface design principles, including intuitive navigation schemes, accessibility, and usability to maximize functionality and make websites easy to use.
• Applying JavaScript frameworks and libraries, as well as HTML and CSS to communicate technical details with development teams.
• Delivering design solutions and other interactive experiences using design software and tools to communicate design themes.
• Applying design principles and development techniques to discuss and resolve problems; and provide advice, guidance and recommendations on critical issues affecting online design.
• Utilizing organizational techniques and processes to manage and present complex information.
• Applying workload management methods and techniques to establish work objectives, organizing resources to meet objectives in a timely and efficient fashion, establishing priorities, and managing deadlines.
• Applying oral and written communication principles and techniques to articulate design ideas, prepare reports, and make recommendations to management.

AND
You must also meet the following requirements

• MINIMUM AGE REQUIREMENT: Minimum age for federal employment is 18 years old, or at least 16 years old and have:
  • Graduated from high school or been awarded a certificate equivalent to graduating from high school; or
  • Completed a formal vocational training program; or
  • Received a statement from school authorities agreeing with your preference for employment rather than continuing your education.

For more information on qualifications please refer to OPM's Qualifications Standards.